CSR / Dispatcher (HVAC)

Job Overview Thayer Air Conditioning - New Braunfels, TX is a growing family-owned HVAC company looking for an experienced CSR / Dispatcher to join our team. We are looking for someone who is friendly, organized, professional on the phone, and comfortable working in a fast-paced office environment. This position involves answering inbound calls, making outbound customer calls, scheduling appointments, and helping route technicians throughout the day. We take pride in maintaining a positive, family-oriented workplace where customers and employees are treated with respect. Responsibilities Answer inbound customer calls and schedule service appointments Make outbound calls for: Tune-ups Membership follow-ups Appointment confirmations Customer follow-ups Dispatch and route technicians efficiently throughout the day Communicate clearly with customers and technicians Enter customer and job information accurately into the system Help keep daily office operations organized and running smoothly What We're Looking For Prior HVAC CSR and/or dispatch experience preferred Strong phone and customer service skills Friendly, polite, and professional communication Comfortable making outbound customer calls Organized and able to multitask Positive attitude and team-oriented mindset Experience with Housecall Pro, Service-Titan, Sera, or similar software is a plus Bilingual (English/Spanish) is a plus What We Offer Competitive hourly pay based on experience Stable, year-round employment Paid holidays and PTO Growth opportunities within a growing company Supportive family-oriented work environment Apply Today Please send your resume along with a short introduction about your experience.

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Employee discount Life insurance Paid time off Vision insurance

Work Location:

In person