SOC Operator/Dispatcher

SOC Operator/Dispatcher First Responder Protective Services - 5.0 Plano, TX Job Details Full-time $20 an hour 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Security systems knowledge Full Job Description About First Responder Protective Services First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities. The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve. SOC Operator / Dispatcher Must have an Alarm Systems Monitor license.

Position Summary:

First Responder Protective Services (FRPS) is hiring multiple SOC Operators / Dispatchers in the Plano area to monitor alerts and camera feeds across approximately 2300 sites in the United States. The ideal candidate must be flexible to work in a 24/7 shift operations environment (day, night, weekends, holidays). Please note this is not a security role and in order to be considered candidates must have or be willing to get Alarm Systems Monitor license.

Responsibilities:

Monitor CCTV, GPS, alarms, and tracking systems in real-time. Receive and document incoming calls and incident reports. Dispatch appropriate personnel or emergency services. Maintain incident logs and communication records. Escalate critical events according to established protocols.

Shifts available:

10:30pm - 7:00am

Wednesday & Thursday Off Qualifications:

Alarm Systems Monitor License Excellent multitasking and situational awareness. Strong written and verbal communication skills. Prior experience in dispatch, 911, or control room operations preferred. Familiarity with security or logistics monitoring software. Maintain professional composure under pressure. Adhere strictly to confidentiality and information security policies. Document all actions clearly and accurately. Demonstrate teamwork, accountability, and responsiveness. Be flexible for 24/7 shift operations (day, night, weekends, holidays).

Compensation:

$20 Weekly Paid Full-Time Employee Benefits Paid Time Off (PTO): 1st

Year:

Accrue up to 7 days (56 hours) 2nd

Year:

Accrue up to 10 days (80 hours) 5th Year and beyond: Accrue up to 15 days (120 hours)

Health Insurance:

Company pays up to $300/month toward employee's health insurance Comprehensive medical, dental, and vision coverage (eligible after first month)

Retirement:

401(k) plan with up to 4% company match

Posted By:

First Responder Protective Services 4006 Belt Line Rd, Suite 138 Addison, TX 75001 Texas Department Of Public Safety Private Security Program License #

C10520601

Equal Employment Opportunity First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.