EMS Dispatch Manager

The EMS Dispatch Manager position involves training, supervising, scheduling, receiving/processing emergency and non-emergency requests for transportation, determining nature/urgency of calls, initiating appropriate personnel response or other emergency personnel action and maintaining close contact with field personnel to monitor response and needed support requirements. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations. The EMS Dispatch Manager will report directly to the VP of Operations. Duties and Responsibilities Receive, process, and disseminate calls for from hospitals, care providers, nursing facilities service in an efficient manner to attain an appropriate and timely response. Conduct interviews and train new dispatchers. Evaluate current dispatchers on monthly and yearly basis. Establish and monitor the monthly schedule of dispatch center. Schedule ambulance transports using a computer aided dispatch system. Prioritize calls according to urgency and importance Monitor radio communications for updates to vehicle status and use proper radio etiquette. Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions. Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment. Analyze and interpret difficult and complex patient care and personnel situations. Anticipate and identify problems and take initiative to prevent or correct them Create and maintain a positive and cooperative working environment in stressful situations Establish and maintain effective working relationships with all levels of personnel within the medical community, the Company, outside agencies, patients, and members of the community Handle a significant number of stressful situations, and be able to function calmly, coolly and collectedly under all types of stressful situations. Requirements Bachelor Degree in Communications preferred Medical knowledge /experience At Least five years of EMS Dispatching Experience At Least three years of being in a supervisory position Proficient in correspondence, reports and assist in the processing of documents as required Demonstrated proficiency with computer and related software, i.e. Word and Excel Excellent written and verbal communication skills Ability to handle confidential and sensitive information in a discreet manner Available to work overtime and/or varying duty hours as deemed necessary; including weekends, holidays with an excellent attendance record Experience in an ambulance/dispatching call center preferred Critical thinking skills and decisive judgement within a group setting are imperative.

Job Type:

Full-time Job Type:

Full-time Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

EMS Dispatching:

5 years (Preferred)

Work Location:

In person