CSR/Dispatcher Plumbing & Electrical

CSR/Dispatcher Plumbing & Electrical Big Brother's Home Services Salt Lake City, UT Job Details $18 - $20 an hour 19 hours ago Qualifications Customer records maintenance Personal service client interaction documentation Computer operation Email customer support Route optimization Phone communication Operations coordination Service scheduling Client inquiry handling Team scheduling Administrative experience Task prioritization Customer engagement Desktop applications Organizational skills Facilities maintenance customer service Computer skills Dispatch record maintenance Productivity software Customer information system software Communication skills Entry level Cross-functional communication Office phone management Office record organization Customer data entry Full Job Description We are seeking a motivated and detail-oriented professional to join our team in a customer-facing dispatch and support role within a fast-paced service environment. This position plays a key part in coordinating service requests, supporting customers, and helping ensure plumbing and electrical jobs are scheduled and completed efficiently. The ideal candidate is organized, communicative, and able to manage multiple priorities while delivering a positive experience for customers and field teams. Responsibilities Respond to incoming calls, emails, and other customer inquiries in a professional and timely manner. Schedule, coordinate, and dispatch service appointments for plumbing and electrical work. Gather accurate job details, verify service needs, and document customer information clearly in internal systems. Communicate with technicians and customers to confirm appointment times, updates, and changes as needed. Monitor daily schedules and help manage route efficiency and service priorities. Provide support with job status updates, follow-ups, and issue resolution. Maintain accurate records, notes, and documentation related to service requests and completed work. Support the team in delivering excellent customer service and smooth day-to-day operations. Qualifications Previous experience in customer service, dispatching, scheduling, or a related administrative role is preferred. Strong communication and interpersonal skills with a professional phone manner. Excellent organizational skills and attention to detail. Ability to multitask, prioritize work, and stay calm in a fast-paced environment. Comfort using computer systems, scheduling software, and standard office applications. Problem-solving mindset and the ability to adapt to changing priorities. Team-oriented approach with a commitment to providing excellent service. What We Offer A supportive team environment with opportunities to learn and grow. Competitive compensation based on experience. Opportunities to contribute to a respected service operation. Training and ongoing support to help you succeed in the role. Work Environment This role is based in a professional office or service coordination setting and requires regular interaction with customers, technicians, and internal team members. Success in this position depends on clear communication, strong organization, and the ability to manage multiple tasks efficiently. How to Succeed in This Role Stay organized and maintain accurate information at all times. Communicate clearly, respectfully, and proactively. Respond quickly to changing schedules and service needs. Focus on delivering a positive customer experience from start to finish.