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Office Manager/Dispatcher
Job
MML Transportation, Inc.
Springfield, VA (In Person)
$48,802 Salary, Full-Time
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Job Description
Office Manager/Dispatcher MML Transportation, Inc. Springfield, VA Job Details Full-time $20 - $25 an hour 5 hours ago Qualifications Teamwork Filing Administrative experience Clerical experience Office management Full Job Description MML Transportation is seeking a highly organized and dependable Office Manager / Dispatcher to support daily operations within our growing Non-Emergency Medical Transportation (NEMT) company. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and can manage scheduling and dispatch operations with accuracy and professionalism. The primary responsibilities include coordinating transportation trips through scheduling software, communicating with clients and drivers, dispatching trips efficiently, handling office administrative tasks, and ensuring smooth day-to-day operations. Responsibilities Schedule and coordinate transportation trips using dispatch/scheduling software Dispatch trips to drivers and monitor daily transportation activity Communicate effectively with drivers regarding trip updates, delays, and schedule changes Answer incoming phone calls and assist clients with transportation requests and questions Respond to emails and manage general office correspondence Organize and maintain client files, trip records, and office paperwork Process invoices, documents, and other administrative paperwork Coordinate communication between office staff, drivers, facilities, and clients Monitor daily schedules to ensure timely and efficient trip completion Assist with basic office organization and clerical support tasks Maintain professionalism and excellent customer service with clients, healthcare facilities, and staff Qualifications Previous experience in dispatching, transportation, medical transportation, customer service, or office administration preferred Strong organizational and multitasking skills Excellent communication and phone etiquette Comfortable using computers, scheduling systems, email, and Microsoft Office/Google Workspace Ability to work in a fast-paced environment and solve problems quickly Strong attention to detail and time management Reliable, professional, and team-oriented attitude Experience in NEMT or transportation scheduling is a plus but not required Schedule Full-time Monday - Friday Some flexibility may be required based on operational needs Benefits Competitive pay based on experience Supportive team environment Growth opportunities within the company MML Transportation is committed to providing safe, reliable, and professional transportation services to our community. We are looking for a motivated individual who can help keep our operations organized and running smoothly every day.