RMS-Staunton Dispatcher

Resource Management Systems, Inc. Job Requisition - Dispatcher (Non-Emergency Transportation)

Job Title:

Dispatcher Department:

Operations Reports To:

Regional Manager /

Operations Supervisor Location:

Staunton, Virginia Employment Type:

Full-Time Position Summary:

Resource Management Systems, Inc. (RMS) is seeking a detail-oriented and dependable Dispatcher to support daily operations for our non-emergency medical transportation (NEMT) services in Staunton, Virginia. This role is responsible for coordinating driver routes, ensuring timely service delivery, and maintaining effective communication between drivers, clients, and management. •This position is a safety sensitive position and will require the ability to pass DOT required screenings•.

Key Responsibilities:

Coordinate and assign trips to drivers based on scheduling and routing needs Monitor routes in real-time and adjust assignments as needed to ensure on-time performance Communicate with drivers regarding schedule updates, delays, and operational issues Maintain accurate trip records, logs, and dispatch documentation Utilize routing and dispatch systems to manage daily operations Respond to client inquiries and resolve service concerns professionally Ensure compliance with company policies, safety standards, and regulatory requirements Collaborate with operations and management to improve service efficiency Assist with reporting, data entry, and administrative tasks as needed

Minimum Qualifications:

High school diploma or equivalent Previous dispatch, scheduling, or logistics experience preferred Strong communication and organizational skills Ability to multitask and work in a fast-paced environment Basic computer proficiency (routing systems, data entry, email communication) Ability to pass DOT drug and alcohol screening Ability to pass criminal background check

Preferred Qualifications:

Experience in transportation or NEMT operations but not required Familiarity with routing software Knowledge of geographic service areas and route optimization Strong problem-solving and decision-making skills

Work Environment & Physical Requirements:

Primarily office-based with extended periods of sitting Frequent use of computers, phones, and dispatch systems Occasional high-pressure situations requiring quick decision-making

Additional Requirements:

Must complete all onboarding and training requirements Must maintain professional communication and demeanor at all times Flexibility to work varying shifts, including weekends if needed

Compensation & Benefits:

Competitive hourly pay Benefits eligibility per company policy Opportunities for advancement within RMS