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Dispatcher
Job
Robert Half
Black Diamond, WA (In Person)
Full-Time
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Job Description
We are looking for a Dispatcher to support daily field operations for a construction and contractor-focused organization in Washington. This long-term contract position is ideal for someone who thrives in a fast-paced environment, communicates clearly with customers and crews, and keeps schedules running smoothly. The person in this role will serve as a key point of coordination between incoming service needs and field response, using dispatch tools and strong judgment to maintain efficient coverage.
Responsibilities:
- Coordinate daily scheduling and assignment of field personnel to service calls, job sites, and customer requests.
- Receive incoming calls and service inquiries, gather accurate details, and route work based on urgency, location, and crew availability.
- Maintain real-time communication with technicians, drivers, and customers to provide status updates and resolve scheduling issues.
- Use computer-aided dispatch systems and related software to enter work orders, track activity, and document service progress.
- Adjust assignments throughout the day in response to delays, emergencies, or changing operational priorities.
- Partner with internal teams to support efficient logistics, improve response times, and ensure work is completed as planned.
- Deliver attentive customer service by handling questions, confirming appointments, and addressing concerns with urgency and care.