Radio Dispatcher

Radio Dispatcher City of Seattle - 3.7 Seattle, WA Job Details Full-time $33.10 - $37.06 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Vision insurance Qualifications Writing skills Full Job Description JOB Join us in shaping Seattle's streets! At the Seattle Department of Transportation (SDOT), we don't just move people, we connect communities, build safer streets, and create a more sustainable city. With a bold vision for the future, we're tackling big challenges: making travel safer, cutting carbon emissions, and ensuring reliable, affordable transportation for everyone—no matter who they are or where they live. Seattle is growing fast, and we're growing with it. Thanks to a historic voter-approved $1.55 billion investment in transportation in 2024, we're building sidewalks, fixing bridges, and improving transit connections to keep our city moving. We're a team of problem solvers, planners, engineers, communicators, and field crews bringing purpose-driven work to life. Now, we need passionate, innovative talent like you. Let's build a Seattle that works for everyone together!

Position Overview:

SDOT has an exciting opportunity for a highly collaborative and detail-oriented Radio Dispatcher to join our 24/7 Radio Dispatch Office within Maintenance Operations. This office is staffed continuously and operates 24/7, 365 days a year. The Radio Dispatcher receives calls from both internal and external customers. The Radio Dispatchers are given general guidelines and apply judgment to determine priorities of calls or requests. The Radio Dispatcher creates work orders in the work management system where they are provided to field staff for a response. This important work requires the ability to understand, recall, and relay information, communicate clearly and effectively both verbally and in writing, remain flexible while priorities are changing, and work on several different tasks simultaneously with interruptions and while tracking ongoing situations. This position requires regular contact with the general public and departmental staff to gather or provide information necessary to relay information and check the status of work activities. This position will report to the Customer Service and Dispatch Supervisor.

EXAMPLE OF DUTIES

•Answer phone calls from citizens regarding public safety hazards or conditions in the community that need attention, evaluate the nature of the call to determine the response needed, and dispatch field personnel or contact other agencies as appropriate. Operate two-way radios to communicate during daily activities and during an emergency. Provide excellent customer service information to citizens regarding work in progress and answer questions. Relay information or requests from citizens to work crews, field personnel, or supervisors. Receive and route information among field crews. Write or type work orders, code and assign project numbers, send and distribute requests to appropriate department units or field offices, and maintain logs of department activities. Compile payroll information, maintenance statistics, and/or personnel information for processing and records maintenance. Monitor various equipment such as building alarms, Close Circuit TV cameras (CCTV), and dispatch information as needed. Perform data entry (e.g., timecards, equipment time and asset updates). Type simple correspondence and reports. Document and log calls and field crew activity. Support department goals in promoting diversity and social justice. This position is considered essential personnel and is required to respond during an emergency. These responsibilities are only a summary of typical functions of the job and are not intended to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. This position may perform other duties as assigned.

SUPPLEMENTAL INFORMATION

Your application will not be reviewed if these items are missing or incomplete. Hiring Process Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered: 1.Completed NEOGOV online application. 2.Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. 3.Current résumé indicating relevant experience and education. 4.Supplemental questionnaire responses. Job offer is contingent upon verification of credentials and other information required by the employment process and may include a criminal history background check, a pre-placement medical examination, a review of driving history, and reference information. Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The full salary range for this position is $33.10 - $37.06 per hour. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

Who May Apply:

This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ people, people with disabilities, veterans and those with diverse life experiences. Accommodations for people with disabilities is provided on request. The City is a Drug Free Workplace.