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Job Description
Overview We are seeking a dynamic and highly organized Towing Dispatcher to join our team. In this vital role, you will coordinate the dispatching of tow trucks and drivers to respond promptly to roadside assistance requests, manage logistics for towing services, and ensure efficient communication between customers, drivers, and service providers. Your proactive approach will help maintain smooth operations, enhance customer satisfaction, and support the overall efficiency of our towing and recovery services. This position offers an exciting opportunity to be at the heart of fast-paced transportation management, utilizing cutting-edge systems and analysis skills to optimize fleet performance.
Operations Manager / Owner Position Summary We are seeking a highly organized, decisive, and experienced Senior Towing Dispatcher & Operations Coordinator to act as the nerve center of our daily operations. This is not an entry-level position. We need a high-level logistical problem-solver who can seamlessly pivot between routing a heavy-duty recovery, managing fleet logistics, and finalizing commercial billing. If you thrive in a fast-paced environment, possess a deep understanding of the towing industry, and have the administrative expertise to handle invoicing and driver reconciliation, you are the exact fit for this role. Key Responsibilities 1.
Dispatch & Fleet Operations Strategic Routing:
Receive incoming calls (motor clubs, law enforcement, private property, and cash calls) and efficiently assign calls to drivers based on proximity, equipment capabilities, and priority.
Live Tracking:
Monitor fleet GPS and dispatch software to ensure accurate ETAs, minimize deadhead miles, and maximize driver productivity.
Crisis Management:
Handle high-stress situations, including severe accidents, multi-vehicle recoveries, and police impounds, ensuring the right equipment and personnel are deployed safely.
Ops Coordination:
Act as the primary liaison between drivers, lot attendants, and management. Anticipate operational bottlenecks and reroute resources dynamically. 2.
Handle escalated customer complaints, damage claims, or delayed ETA disputes with professionalism and authority.
Mentorship:
Train and support junior dispatchers on proper call-taking, software usage, and dispatch protocols.
Quality Control:
Ensure all interactions over the phone and radio maintain a high standard of professionalism and reflect the company's core values. Candidate ProfileCategoryRequirements & QualificationsExperience 3+ years of experience in high-volume towing dispatch, logistics, or fleet operations. Technical Skills Proficiency in towing management software (e.g., Towbook, Beacon, or Tracker) and accounting/billing platforms (e.g., QuickBooks). Industry Knowledge Strong understanding of towing equipment capabilities (light, medium, and heavy-duty), motor club protocols, and basic vehicle mechanics. Administrative Proven experience handling commercial billing, invoice auditing, and payment processing with a high degree of accuracy. Soft Skills Exceptional multitasking abilities, geographical mastery of the service area, clear communication, and a calm demeanor under pressure.
Compensation & Benefits Salary:
[$XX,XXX - $XX,XXX] per year, commensurate with experience.
Schedule:
Full Time - Must be willing to work occasional on-call shifts or varying hours based on operational needs].
Benefits Include:
Paid Time Off (PTO) and Paid Holidays 401(k) with company match Performance-based operational bonuses How to Apply Please submit your resume and a brief cover letter detailing your experience.
