Maintenance Dispatcher

Maintenance Dispatcher Company Overview Wilson Real Estate Management is a leading property management firm dedicated to providing exceptional service to our clients and tenants. We manage a diverse portfolio of residential and commercial properties, ensuring smooth operations, maintaining high quality properties and high customer satisfaction.

Job Title:

Maintenance Dispatcher Location Yakima, WA Job Type Full-Time Job Summary We are seeking a highly organized and detail-oriented Maintenance Dispatcher to join our team. The Dispatcher will be responsible for coordinating and scheduling maintenance and service requests for our properties, ensuring timely, cost-effective, and efficient resolution of tenant issues. This role requires excellent communication skills, strong time management, and a customer-focused mindset to maintain positive relationships with owners, tenants, vendors, and internal teams while optimizing operational efficiency.

Key Responsibilities Receive and Process Requests :

Handle incoming maintenance and service requests from tenants via phone, email, or property management software.

Schedule and Assign Tasks :

Coordinate with tenants, maintenance technicians, vendors, and contractors to schedule repairs and services, ensuring optimal response times.

Prioritize Requests :

Assess the urgency of service requests and prioritize them based on severity and tenant needs.

Cost and Time Efficiency :

Ensure maintenance work orders are addressed in a cost-effective and timely manner, keeping costs within acceptable parameters.

Unit Turnaround :

Ensure that the turnaround time on vacated units is minimized through effective time management and asset utilization.

Performance Monitoring :

Address issues with job times and performance, keep our rescheduled tasks to a minimum and only when necessary

Communicate Effectively :

Provide clear and timely updates to tenants, property managers, and vendors regarding the status of service requests.

Maintain Records :

Log all service requests, work orders, and communications in the property management system, ensuring accurate documentation.

Monitor Progress :

Follow up on open work orders to ensure completion and tenant satisfaction.

Vendor Coordination :

Maintain relationships with vendors and contractors, ensuring quality service and adherence to company standards.

Task Expediting :

Expedite work orders and miscellaneous tasks through delegation and proactive schedule management.

Billing Assistance :

Assist with the closing of work orders to ensure accurate and timely invoicing.

Support Team :

Collaborate with property managers and maintenance teams to streamline operations and improve service delivery.

Qualifications Education :

High school diploma or equivalent; associate's or bachelor's degree in business, administration, or a related field is a plus.

Experience :

1-2 years of experience in dispatching, customer service, or property management preferred.

Skills :

Excellent verbal and written communication skills. Strong organizational, multitasking, and time management abilities. Proficiency in property management software (e.g., Service Fusion, AppFolio) or similar systems. Basic knowledge of maintenance and repair processes in real estate is a plus. Ability to remain calm and professional under pressure. Dependable and timely.

Attributes :

Customer-focused with a problem-solving mindset. Detail-oriented and able to manage multiple priorities. Team player with the ability to work independently.

Availability :

Willingness to work flexible hours, including occasional evenings. Schedule ranges from 6:30am-5:30pm, overlapped between 3 dispatchers Benefits $21-$24 depending on experience 401(k) matching Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development Supportive and collaborative work environment How to Apply Interested candidates should submit their resume and a brief cover letter. We are an equal opportunity employer and value diversity in our workplace. Questions please call the Wilson Main Office at (509) 853-1060, ask to speak with the Director of Maintenance.

Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person