Dispatcher

Job Summary Assigns driver loads to deliver freight to customers in a timely and efficient manner. Ensures drivers meet weekly revenue targets, aligned with overall departmental revenue goals. Organizing, resolves conflict, and plan tasks with logistical issues. Duties and Responsibilities Take the lead & solve the most challenging, complex logistical issues. Leverage relationship management to reduce driver turnover and keep our trucks full. Motivate driving staff to achieve revenue goals & customer expectations Manage communication with dispatchers regarding equipment service and availability. Own the process and ensure timely completion of service objectives. Assigns drivers to convey freight as requested by customers, in compliance with DOT regulations and company guidelines. Utilizes load boards, call lists and other options to solicit work for available drivers. Communicates and confirms assigned dispatch for all assigned drivers. Communicates with customers on orders and schedules drivers based upon customer needs and driver availability. Makes adjustments with dispatch based upon changing customer needs and driver availability. Communicates customer, DOT compliance, violations, and safety concerns to drivers as necessary. Manages issues and handles required discipline until escalated to management team. Solicits and secures outside carrier support when work volume exceeds Company capacity. Works with Sales to prioritize customer loads and ensures dispatch and sales are in alignment. Ensures the accuracy of orders, driver loads and other information within the McLeod transportation system. Enters driver assignment data in McLeod transportation system. Works with drivers to ensure they are being efficient and productive. Works with maintenance team and other Dispatchers to track and ensure Owner/Operators are having quarterly tractor inspections and Company fleet follows vehicle and equipment preventative maintenance programs. Optimizes revenue potential for each driver while minimizing empty miles. Clearly communicates to Owner/Operators and Company drivers expected gross pay for each load. Remains proficient with all transportation systems, including ELD's, McLeod and LYTX. Answers after-hours emergency dispatch line (on-call phone). Prepare and publish daily and weekly reports for transportation KPIs as directed. Communicates customer issues and works with appropriate staff to resolve in a timely manner. Performs various other ancillary administrative duties to support the transportation department. Performs other tasks and projects as requested. Education Requirements • High school diploma or GED equivalent Job Skills Requirements Prior team leadership experience Minimum of 2 years of dispatch experience in the transportation industry or related field Requires knowledge DOT rules and regulations High level of organization and time management skills Ability to handle multiple projects simultaneously in a stressful environment Excellent computer skills (good knowledge of Outlook, MS Word, Excel, Electronic Driver Software) Must have high level of discretion and ability to handle sensitive and confidential information appropriately High level of attention to detail Ability to work independently, multi-task and prioritizeworkload Capable of working some overtime as required by workload Requires good geographical sense Excellent interpersonal communication skills; Must be approachable by both customers and associates at all levels within the organization Physical Demands The employee must occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, use hands to finger, handle, or touch objects or controls; and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The working conditions include normal office environment, trucking terminal/drop yards, and maintenance facilities. On-call, overnight on occasion. Some travel may be required to for customer visits and/or training. While performing the duties of this Job, the employee is occasionally exposed to work near moving mechanical parts. The employee is occasionally exposed to wet or humid conditions; fumes or airborne particles requiring the use of safety glasses and a dust mask; toxic or caustic chemicals; and outdoor weather conditions; The noise level in the work environment may occasionally be extremely loud and require the use of ear plugs. The employee occasionally performs work-related travel.

Job Type:

Full-time Pay:

$60,000.00 - $67,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): How many years of DOT regulation experience do you have? Are you able to work some afterhours for communication to drivers?

Experience:

Dispatching:

2 years (Required)

Work Location:

In person