Station Manager - LCL

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. About this

Role:

The Station Manager offers critical support & guidance to their direct and indirect reports. The individual is accountable to ensure Operation teams are minimalizing dwell at origin/destination and executing financial tasks timely & accurately. Individual shall coach the team to focus on controlling their costs to achieve improved GP per Shipment. Individual is the 2nd level escalation for service failures. To operate a flexible business, the Station Manager must support cross-functional support, when needed. This means, the ability to support other leaders to during operational challenges (peak season, PTO, sick leave, maternity/paternity leave, etc.).

Key Responsibilities:

People Leadership:

Individual is responsible to have constant 1v1 sessions (minimum 4 per month). Individual is responsible to coach, mentor, guide, train, and maintain accountability with their direct reports. Facilitated in alignment with HR Station Manager shall participate with direct reports holding their respective teams accountable. Individual is responsible to lead (or nominate a leader) for Operations Team fortnightly huddle.

Customer Satisfaction:

Station Manager shall participate in Voice of Customer (VoC) results. With support from their direct report, Station Manager shall document CAPA (Corrective Action / Preventative Action) with guidance from stakeholders (CX, Commercial, LCL Export/Import Specialists, Product, and LCL Finance and Analytic team).

Supply Chain Management:

Manager shall monitor direct reports execution regarding

Dwell:

Export:

Origin Dwell, Target is