Incident Monitoring Center (IMC) Manager V

Between $115k and $120k Per Year DOE (Depends on Experience) Position range in Travis County $44k - $160k Per Year Incident Monitoring Center (IMC) Manager V Texas Facilities Commission

Occupation:

General and Operations Managers

Location:

Austin, TX - 78701

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

04/29/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/02/2026

Expires:

04/29/2027

Agency Job ID:

FY 26-97

Job #: 17008217 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Experience 72 Month(s) DL Required Language English, Very Well Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Public Transit Available Benefits Help for .

GENERAL DESCRIPTION

The IMC Manager V performs advanced (senior-level) managerial work administering the daily operations and activities of the Incident Monitoring Center (IMC). Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. The IMC Manager is responsible for ensuring continuous situational awareness across TFC-managed facilities, supervising incident monitoring personnel, and providing actionable intelligence to agency leadership and the Incident Command Structure during emergencies. This position manages a 24/7 operational environment, developing policies and procedures, coordinating interagency response activities, and ensuring IMC operations align with the Texas Facilities Commission Continuity of Operations Plan (COOP) and Texas Government Code 418.

ESSENTIAL DUTIES

The Incident Monitoring Center (IMC)

Manager V:

Operational & Program Management o Manage and oversee daily operations of the Incident Monitoring Center, including 24/7 coverage, staffing plans, and operational readiness. o Establish short and longterm goals, priorities, and performance standards for IMC operations. o Ensure IMC monitoring, reporting, escalation, and documentation processes align with approved Standard Operating Procedures (SOPs). o Oversee the use and integration of event tracking, system monitoring, and security platforms supporting situational awareness. Incident Command & Emergency Management Support o Serve as the primary IMC liaison to the Incident Command Structure (ICS) during activations. o Provide leadership with timely, accurate, and actionable intelligence related to facilities, systems, weather, security, and emerging threats. o Ensure IMC operations support statewide response coordination through TFCs role with the Texas Emergency Management Council. o Maintain IMC readiness for adverse weather, emergency activations, legislative sessions, and extended operations. Supervision & Staff Development o Directly supervise IMC personnel, including hiring, onboarding, training, scheduling, performance evaluations, and corrective actions. o Develop and implement staff development plans to improve technical proficiency, situational awareness, and emergency response capabilities. o Ensure essential personnel understand and meet onsite reporting requirements during emergencies. o Foster a professional, accountable, and missionfocused team environment. Policy, Procedures & Compliance o Lead the development, review, and implementation of IMC policies, procedures, and operational documentation. o Ensure compliance with agency policies, state regulations, emergency management standards, and continuity requirements. o Identify operational gaps, risks, and inefficiencies; recommend and implement corrective actions. Reporting, Analysis & Decision Support o Oversee preparation of incident reports, afteraction reviews, dashboards, and management briefings. o Analyze trends and data to improve incident detection, response times, and operational effectiveness. o Provide management reports to executive leadership supporting strategic planning and resource decisions. Technology & Systems Oversight o Ensure IMC personnel are trained and proficient in systems such as: Everbridge Control Center Video Management Systems (e.g., Milestone) Access Control Systems (e.g., Lenel S2) Fire and life safety monitoring platforms Coordinate with IT, security, facilities, and external partners to resolve system issues and improve monitoring capabilities. Other Duties o Participate in exercises, drills, and special projects related to emergency management and operational resilience. o Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Graduation from an accredited four-year college or university with major coursework in Emergency Management, Public Administration, Security Management, Information Technology, Cybersecurity, or a relevant field. Six (6) years of experience managing an operational program, command center, monitoring center, or emergency response function is required. Valid State of Texas Class C Drivers License Experience and education may be substituted for one another Ability to maintain the security or integrity of the infrastructure of the State of Texas.

PREFERRED QUALIFICATIONS

Certifications in emergency management, security, or incident response (FEMA

ICS, GCIH

).

KNOWLEDGE, SKILLS & ABILITIES

Incident Command System (ICS) principles and emergency management operations Public-sector operational management and continuity planning Monitoring, alerting, and situational awareness technologies Applicable local, state, and federal regulations. Leadership and staff supervision in hightempo environments Analytical thinking and realtime decisionmaking Report writing and executive communication Policy and procedure development Manage a complex, missioncritical operation with minimal supervision Coordinate across divisions, agencies, and external partners Work effectively during emergencies, extended operations, and adverse conditions Maintain professionalism under pressure

WORK SCHEDULE

In-Office:

7:30 am to 4:00 pm, Monday - Friday. Must be able to work flexible hours including nights, weekends, holidays, or as needed.

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS

This classification functions in a standard office environment. There are no unusual dangers involved, but the position will have exposure to dust, environmental allergens, pathogens, and other microorganisms consistent with business activities and human contact. The position holder must be able to work effectively with people under varying conditions, must be able to work extended periods at a computer, and must be able to work longer than eight hours in a work-day as necessary. Physical requirements also include the ability to move items up to 30 lbs. and perform tasks requiring fine motor skills and coordination. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employee may perform other related duties as assigned. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields of 111X URL - Surface Warfare SEI15 Enterprise Policy, Planning, Budget, and Management 0203 Ground Intelligence Officer 8U000 Unit Deployment Manager 16GX Air Force Operations Staff Officer, or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Please call Human Resources at (512) 463-1825 with questions or for additional information. Additional Military Crosswalk information can be accessed at http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Safety.pdf If selected for interview, all veterans must provide a DD214 long form. Official transcripts or other minimum requirement validations will be requested at the time of interview.

TFC Recruiting Policy:

Incomplete applications will not be considered. Initial screening is based on the Education and Experience minimum qualifications defined in the job posting. Interviewee selection is based on applicant information explaining how they meet each Competency (Knowledge, Skills and Abilities) requirement. Follow application instructions and fill out application form completely for further consideration. As part of its employment process, TFC may conduct a criminal background check and/or a drivers record check. An applicant with an unsatisfactory criminal background check report and/or drivers record is ineligible to be hired for the position for which the report is initiated. If hired, an employee must prove their permanent right to work in the United States and provide document(s) within three (3) days of hire date that establish identity and employment eligibility. We are unable to sponsor or take over sponsorship of an employment Visa.

Note:

Any male between the ages of 18 and 25 must show proof of registration with the Selective Service System before he can be selected for employment with the Texas Facilities Commission.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Texas Facilities Commission is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, or disability. TFC provides accommodations for persons with disabilities in accordance with the Americans with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at (512) 463-1825.