Facilities Contracts & Programs Specialist

The City and Borough of Juneau, Parks & Recreation Department is hiring! Come join our team if you are interested in holding contractors accountable, managing division-wide facility programs, and supporting the day-to-day operations that keep CBJ buildings and facilities running at the highest level.

WHO WE ARE LOOKING FOR

The ideal candidate is a detail-oriented professional who thrives on accountability, documentation, and program management. This is not a hands-on maintenance position — the focus is on vendor oversight, compliance tracking, and operational performance across multiple facilities. We need someone who is equally comfortable interpreting a service level agreement, reviewing contractor deficiencies in the field, and managing multiple concurrent compliance programs.

WORKING HOURS AND LOCATION

This position typically works Monday through Friday, 7:30 am - 3:30 pm. Work outside of these hours may be required to support facility operations, respond to contract-related concerns, or participate in emergency operations. Your day will start at the Mt. Jumbo Shop located on Douglas, with considerable time spent working at other CBJ facilities throughout the borough. Demonstrated experience managing and monitoring service contracts, evaluating contractor performance against specifications and service level agreements (SLAs), and documenting deficiencies for corrective action. Strong organizational and documentation skills, with the ability to maintain comprehensive records of contracts, inspections, invoices, key control, and compliance requirements. Experience with public procurement processes such as RFPs, ITBs, and bid evaluations, ideally in a municipal or public agency environment. Proven ability to manage vendor relationships and handle difficult conversations professionally — including issuing formal deficiency notices, requesting corrective action plans, and escalating when warranted. Working knowledge of commercial building systems (HVAC, electrical, plumbing, fire alarm, life safety) sufficient to validate contractor performance and recognize deficiencies — full trades proficiency is not required. Advanced proficiency with CMMS platforms, spreadsheets, and digital documentation systems, including the ability to build and improve structured tracking tools, troubleshoot data issues, and produce clear reports for leadership. Self-directed and comfortable operating with ambiguity. This role requires someone who will identify what needs attention and act on it, not someone waiting to be told what to do. Strong written and verbal communication skills, including the ability to communicate tactfully with vendors, leadership, and internal stakeholders across multiple departments. Willingness to act in a supervisory capacity in the Facilities Maintenance Superintendent's absence, including participating in emergency operations.

Experience:

Five (5) years of progressively responsible experience in one or more of the following areas: Facilities maintenance or building systems oversight Contract administration or vendor performance management Public procurement or municipal operations Program administration involving regulatory compliance, tracking, or reporting Experience as an administrative officer, program coordinator, or equivalent operational support role within a municipal or public agency, with responsibilities including divisional budget management, purchase order and invoice processing, vendor or contractor coordination, and administration of operational software or tracking systems. The required experience may be gained in a facility, public works, municipal, military, institutional, or similar operational environment.

Substitution:

A combination of experience and completed post-secondary education in a field directly related to the position (such as business administration, public administration, construction management, facilities management, contract management, or a related technical field) may substitute for required experience on a year-for-year basis, with each full academic year of study equivalent to one year of experience.

Licenses:

Valid Driver's License at time of appointment and for continued employment.

Certifications:

Obtain and maintain CPR/AED/First Aid certificates within 24 months of hire.

Other:

As part of the selection process, applicants are subject to a background investigation that includes a criminal background review, credit check, and fingerprinting. The successful applicant will be issued a conditional job offer pending the results of the background investigation. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from further consideration or dismissed if already employed.

HIRING MANAGER CONTACT INFO

Hiring Manager:

Nate Abbott Phone Number:

907-586-5308

Email:

nate.abbott@juneau.gov