Facilities Support Supervisor

ABOUT THE POSITION

The Department of Public Social Services (DPSS) is hiring a Facilities Support Supervisor located in Riverside. This position will work under the direction and report to the Administrative Services Officer for the Facilities Services Unit. The Facilities Support Supervisor oversees the day-to-day operations of the Facilities Support Center, manages six direct reports, and leads a team of DPSS Technicians in delivering services across more than 32 sites throughout Riverside County. Responsibilities include managing a centralized call center, collaborating with internal and external stakeholders to address maintenance needs, ensuring the proper functioning, safety, and comfort of department-occupied spaces, and coordinating project services such as minor staff moves, workspace shuffles, furniture reconfigurations, and small tenant improvements. Additionally, the selected incumbent will conduct research and analysis, evaluate statistical data, apply best practices to support continuous quality improvement, and ensure the consistent delivery of effective facility services. The department seeks a candidate with proven supervisory and administrative expertise in facilities management, particularly within call center operations and project management. The ideal individual will demonstrate a strong track record in managing multiple, concurrent projects and effectively communicating across all organizational levels, both internally and externally. Additional qualifications include proven experience in interpreting data, drawing actionable insights, and leveraging findings to drive continuous improvement and strategic decision-making; a history of providing strategic leadership and guidance to large, diverse teams, including indirect oversight of groups exceeding 17+ staff members. The successful candidate will be results-driven, detail-oriented, and committed to overcoming challenges through innovative, solution-focused approaches. Additionally, the most successful candidates will demonstrate a passion for continuous improvement by actively identifying process gaps and implementing strategies to enhance efficiency and effectiveness in procedures and workflows. Candidates with advanced knowledge of ServiceNow, call center operations, process analysis and development, Microsoft Excel, and Visio are strongly encouraged to apply. Sigma or Continuous Quality Improvement (CQI) are highly desired. Meet the Team! The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

EXAMPLES OF ESSENTIAL DUTIES

Review, plan, and organize complex administrative assignments related to support services; provide guidance and review subordinate staff assignments; participate in the interview and selection of employees; evaluate the performance of subordinate staff. Oversee the management of inventories of facility supplies; make recommendations of new products; provide justification for purchases and draft request for funding documents. Coordinate and oversee service requests related to major moves and smaller installations for programs in DPSS district offices. Evaluate policies and procedures; make recommendations to improve efficiencies in the unit. Review and analyze budgetary needs for maintenance and/or projects; submit documentation for unbudgeted items; provide costing recommendations to improve cost effectiveness; monitor resource allocations. Review facilities project requirements; review invoices for deployed and active support service requests. Act as a liaison with vendors, contractors, and property management; communicate contractor needs with multiple stakeholders. Schedule projects, inspections, and job walks. Ensure compliance with department standards while seeking opportunities to implement effective process changes. Conduct quarterly field visits to all DPSS offices to build strong customer relationships, foster collaboration, enhance communication, and align team goals with each office's needs. Provide direction for staffing, workflow, and space utilization; assist in budget development and monitoring. Review reporting data to plan Facilities Support projects, assess turnaround times for improvement, and regularly meet with stakeholders and vendors to address departmental needs. Evaluate unit operations for continuous improvement, follow up on support service requests, and ensure quality assurance and county safety standards are met. Review budgetary needs for buildings, supplies, and staffing; provide relevant justifications and information for vendors to meet departmental needs.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited college or university with a bachelor's degree preferably with a major in accounting, business or public administration, finance, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)

Experience:

Two years of professional level experience in which one year was in a lead or supervisory capacity in custodial, materials management, customer services call center, building security and monitoring or building maintenance including some responsibility for purchasing, supply inventory, and/or asset evaluation.

Knowledge of:

Cal OSHA standards; ADA regulations; County Safety rules and regulations; DPSS policies and procedures; construction and safety standards; project planning standards; construction costs and job estimates.

Ability to:

Read, interpret, and understand blueprints and safety reports; maintain effective working relationships; analyze lease information and product service bids; estimate workload and resources needed; analyze billing information and invoices; supervise the work and assignments of subordinate staff.

REQUIRED

MUST possess public agency experience in facilities.

SUPPLEMENTAL INFORMATION

Other Requirements:

License:

Possession of a valid California Driver's License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle. The incumbent is required to drive throughout the County of Riverside to supervise staff at a variety of DPSS satellite locations.

Schedule:

To meet the operational requirements of DPSS Facilities, the incumbent may occasionally need to travel within Riverside County and respond remotely to after-hours calls to provide guidance to staff. In rare cases, an in-person response may be required after hours, including nights, weekends, and holidays.

For questions regarding this recruitment:

Please contact Genesis Ochoategui at gochoategui@rivco.org, or call (951) 955-4593. Please allow 1-3 business days for response to general inquiries. ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.