Lodging Facilities Assistant

Lodging Facilities Assistant at

SANTA CRUZ SEASIDE COMPANY

Lodging Facilities Assistant at

SANTA CRUZ SEASIDE COMPANY

in Santa Cruz, California Posted in 9 days ago.

Type:

Full-Time Job Description:

Job Summary As Lodging Facilities Assistant at the Inns of Santa Cruz, you play a critical role in maintaining the hotels appearance, functionality, and guest satisfaction. This advanced position supports Housekeeping, Front Desk, and Maintenance operations through enhanced cleaning expertise, light technical troubleshooting, and rapid response to guest service needs. The Lodging Facilities Assistant consistently upholds the Inns of Santa Cruz standards while independently resolving guest-impacting issues and supporting overall hotel operations. Unique Job Requirements Works in a small inn or medium-sized motel to provide service to guests by cleaning and preparing rooms,bathroomsandcommon areasfor guests, as well as supporting minor maintenance and guest service requests.

Works indoorsinrooms andcommon areasand outdoorson walkways,hallwaysandpublic spaces. Works around dust, dirt, andchlorine-basedchemical cleaning products.

Required toworkweekends and holidays.

Must wearcompany-issueduniforms. Job Tasks Housekeeping & Property Maintenance Assists with preventative maintenance like maintaining lighting and plumbing to prevent issues Assists with general repairs like fixing locks, doors, furniture, and painting General custodial duties like cleaning common areas, removing trash, and assisting with janitorial tasks Cleans assigned areas including guest hallways, linen rooms, service areas, and public spaces Cleans window sills, walls, ice machine areas, and other high-touch or high-visibility surfaces Makes complete rounds of assigned areas to ensure cleanliness, safety, and readiness Maintains an assigned section of guest rooms and public areas Strips linens from beds; removes linens, terry, and garbage from guest rooms Vacuums guest rooms, guest corridors, and public areas Maintains guest room balconies by wiping railings and removing debris Transports clean and dirty linens between guest floors, linen rooms, storage, laundry areas, and Room Attendant carts Advanced Guest Room Support & Troubleshooting Changes lightbulbs in guest rooms and common areas Programs guest room televisions and completes channel scans as needed Troubleshoots guest room fireplaces and ensures safe operation Assists with troubleshooting and unlocking guest room safes Responds to basic plumbing issues including plunging sinks and toilets Support for supply management including organizing tools and ordering custodial supplies Outdoor & Amenity Operations Support for groundskeeping which includes maintaining outdoor guest common areas, keeping the aesthetics of the grounds in good condition, and assisting with setup and breakdown for events and functions Switches propane bottles and safely lights fire pits per established safety procedures Performs routine checks of outdoor amenities to maintain guest readiness Guest Service & Front Desk Support Assists the Front Desk with housekeeping-related guest calls, including: Changing beds or refreshing linens Performing quick in-room bathroom cleanups Delivering towels, linens, and guest amenities Provides timely response to guest requests to resolve issues and prevent service disruptions Additional Responsibilities Maintains housekeeping cart in organized, clean, and functional condition Completes special projects and assignments as directed by the Management Team Assists in the laundry room as needed, including transporting laundry carts, washing and drying terry, and folding Delivers clean terry to the Spa or other hotel areas as requested Reports deficiencies beyond immediate control to the Housekeeping Supervisor or Hotel Management for prompt resolution May be required to clean guest rooms during high-demand periods or staffing shortages Observes all safety protocols and holds self and others accountable to hotel and departmental standards Wears personal protective equipment when required Assists with maintenance of PAR levels; reports linen loss or damage, supports inventory efforts, and ensures proper stock levels Performs all duties carefully and in accordance with safety practices Other duties as assigned Relationships (Internal) All levels of Santa Cruz Seaside Company team members. Relationships (External) Someguest&vendorcontact.

Qualifications:

Training and Experience 1-2 years Housekeeping, cleaning or janitorial experience is desirable. Prior experience with light maintenance, guest service response, or technical troubleshooting preferred. Knowledge,Skillsand Abilities Knowledge of professional cleaning techniques, chemicals, and supplies Ability to clean and prepare rooms, bathrooms, spas, kitchens, and common areas using varied equipment Ability to troubleshoot minor guest room equipment and amenities Ability to follow safety procedures and proper lifting techniques Ability to follow verbal and written instructions Ability to open and lock doors and windows; operate lights, TVs, fireplaces, and basic fixtures Ability to write reports and communicate clearly verbally and in writing Ability to work independently and collaboratively Ability to identify and report unusual conditions, maintenance needs, or vandalism Performs other duties as assigned Physical Requirements Able to stand and walk for 7 and one half hours andclean upto 14 rooms per day Able to climb stairs, stand on a 4 ft. ladder and step in and out of small spaces. Ability tomaintainbalance while working on ladders, stairs, balconies, and uneven surfaces Able to lift up to 30 lb. from ground to shoulder and drag or push laundry bags weighing up to 50 lb. Able to safely perform repeated bending, stretching, pushing, lifting,climbingand stooping. Bi-manual dexterity, including the ability to grip, twist, and manipulate hand tools, cleaning equipment, remote controls, valves, and locks with precision Ability to push and pull carts, equipment, and propane tanks across varying surfaces including carpet, tile, concrete, and outdoor walkways Ability to work with arms extended and overhead for extended periods (e.g., changing lightbulbs, cleaning high surfaces, adjusting fixtures) Ability to differentiate visual details, including reading labels,identifyingcleanliness issues, andoperatingelectronic displays and control panels Ability to hear and respond to auditory cues, including guest requests, safety alarms, radios, and equipment signals Ability to work in varying temperatures and weather conditions, including exposure to heat, cold, wind, or moisture while performing outdoor duties Ability to perform repetitive motions such as bending, lifting, wiping, vacuuming, folding, and carrying throughout the workday Ability to respond quickly to urgent guest service requests and move efficiently throughout the property Licenses / Insurance Possess and maintain a valid California U.S. Driver's License at the time of hire. Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per Californias minimum liability insurance requirements. (Required if the employee will at any time use own vehicle to perform company business functions) Testing Upon Offer or Hire Reference Check Drug Screen Criminal Background Check