Assistant Director for Athletic Facilities, Event Operations & Game Day Experience

Athletics 1 Professional Staff Union (PSU) 1 Human Resources Employment Opportunities Assistant Director for Athletic Facilities, Event Operations & Game Day Experience Job no: 529813

Position Type:

Staff Full Time

Campus:

UMass Boston

Department:

Athletics

Pay Grade:

30 Date opened: 01 May 2026 Eastern Daylight Time Applications close: 15 May 2026

Eastern Daylight Time General Summary:

The Assistant Director for Athletic Facilities, Event Operations, and Game Day Experience reports to the Associate AD for Facilities, Operations, and Sport Administration and plays a vital role in creating exceptional athletic environments and memorable experiences. This position provides comprehensive leadership and operational oversight across athletic facilities, game-day execution, and event staffing for all varsity sports. Serving as a central coordinator for both on-campus and off-site competitions, this role ensures that every event is executed with excellence, professionalism, and meticulous attention to detail. Through a commitment to safety, efficiency, and innovation, the position elevates the student-athlete and fan experience while upholding institutional standards, conference expectations, and NCAA regulations. As the athletics program continues to grow—expanding sport sponsorship, home events, postseason hosting, and off- site venue usage—this role is essential to maintaining operational excellence, managing risk, strategically supporting revenue-generating initiatives, and enhancing the overall experience for student-athletes, staff, and spectators alike.

Examples of Duties:

Athletic Facilities & Event Operations

•  Assist with setup, breakdown, and readiness for practices, competitions, and special events
•  Ensure all facilities meet NCAA, conference, institutional, and safety standards
•  Coordinate field, court, rink, and ancillary equipment needs
•  Support emergency planning and real-time issue resolution during events Off-Site Venue & Game Support
•  Manage logistics for off-site competitions and home events
•  Serve as primary liaison with municipal partners and third-party venues
•  Oversee transportation of equipment and supplies to off-site locations
•  Act as on-site operations representative to ensure smooth execution of events Game-Day Staffing & Scheduling
•  Recruit, manage, schedule, and supervise game-day staff, including part-time employees and student workers
•  Build a Game Day Guide and leadership program that trains, motivates, and unites game-day teams for exceptional athletic experiences
•  Coordinate staffing for simultaneous or high-volume events
•  Manage communications and coverage adjustments for game-day teams
•  Assist with visiting team logistics, including locker room coordination and welcome communications
•  Schedule officials and manage arrival coordination Elevating Game-Day Experience & Fan Engagement
•  Lead in-game marketing and fan engagement initiatives in partnership with the Communications team as a way to elevate the game-day experience.
•  Spearhead key game-day experience projects, such as, but not limited to, the rink experience, themed "appreciation games," and other signature events
•  Develop and implement strategies to increase fan attendance, engagement, and support (track metrics, e.g., attendance growth, social media engagement, fan satisfaction surveys)
•  Deliver a unique and polished game-day environment that strengthens UMass Boston's brand in the Division III athletics landscape
•  Collaborate with coaches, staff, and external partners to align operations with fan engagement and branding goals Revenue-Generating Events & Rentals
•  Under the vision of the Vice Chancellor for Athletics and Recreation, in coordination with the campus Administration and Finance Team, the Deputy AD for Development and Revenue Generation, the Associate Director of Athletics for Recreation & Finance, and under the direction of the Associate AD for Facilities, Operations, and Sport Administration, develop a revenue plan for maximizing opportunities to rent athletic space in a way that increases revenue on a yearly basis, directly supporting the budget for Athletics and Recreation with a targeted yearly goal.

•  Create a yearly planning model for revenue generation that includes post-year evaluation to continue to maximize revenue generation.
•  Support planning and execution of revenue-generating rentals, clinics, and external events
•  Ensure high-quality facility setup, staffing, and client experiences
•  Coordinate with internal colleagues to ensure community engagement program remains a priority while maximizing revenue opportunities. Program Growth & Operational Support
•  Assist with long-term planning for facility usage, staffing models, and event operations
•  Streamline workflows and consolidate responsibilities to improve efficiency across the department
•  Support strategic initiatives to enhance recruitment, stakeholder engagement, and fan loyalty Optional Coaching Component This position may include assistant coaching responsibilities, providing additional compensatory pay following the collective bargaining unit requirements.

Coaching duties would be clearly defined and aligned with NCAA and conference guidelines.

Qualifications:

Required Qualifications

•  Bachelor's degree
•  2-3 years of experience in event operations, facilities management, or game-day administration
•  Strong organizational, communication, and problem-solving skills
•  Ability to manage multiple priorities in a fast-paced, high-visibility environment
•  Availability to work evenings, weekends, holidays, and travel as required Preferred Qualifications
•  Master's degree
•  Experience managing off-site athletic venues and municipal partnerships
•  Knowledge of NCAA athletics operations
•  Supervisory experience with part-time staff or student employees
•  Experience in marketing, fan engagement, or revenue-generating athletic events