Facility Direct Collections Specialist

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company's Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets - all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY:

The Facility Direct Collections Specialist performs collections functions for unpaid and/or delinquent customer account balances, initiating appropriate action, and maintaining accurate records & documentation. Strong grammatical structure skills needed to draft business correspondence. Fluency with Microsoft Office Products, with emphasis using Excel. Ability to self-direct priorities and tasks. Prior healthcare business office or collection experience required. Accounts Receivable experience a plus.

IN THIS ROLE, THE IDEAL CANDIDATE WILL

Review status of delinquent accounts and initiate collection action to resolve unpaid balances. Responsible for monitoring and maintaining customer past due accounts - Making outbound collection calls to delinquent accounts, account adjustments, small balance write off, customer reconciliations, processing credit memos, unapplied cash resolution and cash posting. Generate and mail or email statements to customers as required. Responsible for obtaining and tracking purchase orders. Responsible for obtaining and tracking tax exempt certificates for our customers. Responsible for updating and adding customer information as necessary in appropriate system. Must communicate and follow up effectively with sales department regarding customer accounts on a timely basis. Ability to prioritize competing priorities. Maintain productivity standards based on Key Performance Indicators (KPI). Provide process improvement ideas and feedback to management. Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS

Associate degree (A. A.) or equivalent from two-year college or technical school; or two to four years' related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge Microsoft Office including Excel and Word. Must have an overall knowledge of the healthcare industry. Prior collection experience with a banking and accounting background. Demonstrated problem solving and critical thinking skills. Ability to research transactions and determine corrective actions/appropriate solutions. Demonstrated ability to communicate with customers in an effective and professional manner.

PERSONAL AND PROFESSIONAL ATTRIBUTES

The ideal candidate must be an analytical thinker with the ability to research accounts with the following professional attributes: Strong work ethic Sound judgment Proven written and verbal communication skills Natural curiosity to pursue issues and increase expertise Pursue and design innovative analytical performance metrics The courage to promote and defend ideas and analyses Passionate about InfuSystem and serving customers and patients Strives to make an impact on improving our business processes and results Exemplary honesty and integrity Ability to collaborate effectively and work selflessly as part of a team Ability to prioritize and organize work Excellent customer service skills

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work! Health plan options that include an employer contribution Health Savings Account Healthcare and Dependent Care Flexible Spending Accounts (FSA) Dental and Vision premiums covered by InfuSystem 401(k) with a specified Company Match Life Insurance, STD & LTD Employee Stock Purchase Program Tuition Assistance Generous Paid Time Off plan Paid Parental Leave Employee Assistance Program Competitive Pay Direct Deposit Employee Referral Bonus