Job Description
Job Title:
Facilities Manager Department:
Facilities Reports to: Director of Facilities FLSA Status:
Exempt Page Break POSITION SUMMARY
The team member in this position is responsible for providing superior service to both internal and external guests. The Facilities Manager is responsible for the successful operation and oversight of the Facilities-Maintenance employees and the overall upkeep and general maintenance of the facility. This position is classified as a safety sensitive position. A safety sensitive position is a job or position where the team member holding this position has the responsibility for his/her own safety and/or the safety of others. ESSENTIAL POSITION DUTIES & RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned. Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members. 2. Responsible for assuring the maintenance and facilities housekeeping departments are in compliance with all state regulations, company policies and alcohol controls. 3. Responsible for general maintenance and cleanliness of facilities and maintaining all building systems to include HVAC, Plumbing, Electrical, Generators, Fire alarm, Irrigation, Lighting, and Data. 4. Maintains constant awareness of staffing in the maintenance department. Responsible for interviewing, hiring and training staff. 5. Review and manage financial data for the maintenance and housekeeping departments including creating and maintaining a budget. 6. Maintains inventory of supplies and tools to ensure timely completion of tasks while doing so in the most cost efficient manner. 7. Works proactively to ensure compliance of applicable OSHA regulations, fire code and ADA building codes. Responsible to ensure all necessary inspections are completed successfully. 8. Maintain strong communication with venders, contractors, city inspectors, city fire, police associations and other internal department managers. 9. Meet with other department Directors and Managers as necessary 10. Manages all Team Members of the Facilities department by working with other managers as a team, delegating duties, allocate resources, and assigning responsibilities to ensure optimum guest service experience while maintaining or controlling costs. 11. Evaluate and research different options and new technologies for the maintenance and housekeeping departments. 12. Communicate any pertinent information to senior staff, surveillance, or other necessary employees regarding suspicious activity, criminal activity, possible intoxicated guests, work related injuries, fire code or any other information that is important to the operation of the property. 13. Oversees and assures high standards of guest service and works closely with other departments in this regard. 14. Oversee training materials and monitors on-the-job training for all positions to ensure staff receives adequate guidance, resources, and information for superior job performance. 15. Responsible for ensuring all evaluations for the maintenance team members are being completed and issued in a timely manner. 16. Responsible for creating, reviewing and approving disciplinary actions and positive recognitions. 17. Adheres to regulatory, departmental and Company policies in an ethical manner and require others to do the same. 18. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships. 19. Act as general contractor with budget and time constraints while completing small to medium sized construction projects. 20. Ensures the safety, security, and comfort of employees and customers. Manages building systems and property to reduce loss time injuries. 21. Ensure that SDS sheets are kept current, and are properly posted and available to employees. 22. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs. 23. Performs other duties as assigned. ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics descries here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands:
Climbing:
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. Balancing:
Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Stooping:
Bending body downward and forward by bending spine at the waist. Kneeling:
Bending legs at knee to come to a rest on knee or knees. Crouching:
Bending the body downward and forward by bending leg and spine. Crawling:
Moving about on hands and knees or hands and feet. Reaching:
Extending hand(s) and arm(s) in any direction. Standing:
Remaining upright on the feet, particularly for sustained periods of time. Walking:
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Pushing:
Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling:
Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Lifting:
Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. Mental Demands:
Must be able to read, write and understand complex instructions and communicate them to subordinates in a way that can be easily interpreted. Must be able to multi task and prioritize multiple assignments. Must be able to communicate effectively with guests and all levels of employees. Must be able to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, fax, office equipment, computer programs, all Facilities hand and power tools, read blueprints, operate a fork-lift, man-lift, and company vehicles Work Environment:
Exposed to all temperatures, noise, dust, fumes, and smoke Must be able to work in a smoking environment. Must be able to work in a gaming environment with bright/flashing lights, crowds and above average noise levels. Ability to analyze and interpret operation results, solve complex problems, perform duties under time pressure and in an interruptive environment MINIMUM QUALIFICATIONS
Experience/Education:
A minimum of five to seven years-experience in Facilities Operations with a 4-year college degree or a certification from a technical school in related field or equivalent operational and technical experience. Preferred five to seven years-experience in the maintenance of a large facility or plant. High degree of computer literacy with experience using Auto Cad. Experienced working with Excel and other Microsoft products. Familiar with building management systems, project management, building engineering from the operational perspective, energy savings systems. Must have working familiarity with finance, be capable of preparing and working with a budget, tracking and forecasting departmental expenses. Knowledge:
Sound technical understanding and experience with all building systems, maintenance trades, and housekeeping techniques and tools. Sound technical understanding of policies, procedures, state regulations, internal controls, fire code and a demonstrated ability to coordinate or supervise the work of others. Knowledge of sanitation laws, health regulations, Federal, State and Local Vehicular laws and applicable OSHA regulations. Oversees implementation of laws and regulations to meet or exceed said requirements. Other:
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License Must hold a valid Commercial Driver's license, Class E with passenger endorsement. Must be able to receive and maintain all required certification relating to the position. Must complete all required company training.
