Resident Experience Assistant (Brand New Facility, Daily Pay)

Resident Experience Assistant Overbrook Landing Health & Rehabilitation Overbrook Landing Health & Rehabilitation is seeking a compassionate, energetic, and dependable Resident Experience Assistant to help create an exceptional daily experience for our residents. This is a unique role focused on resident engagement, transportation, hospitality, activities, and being an extra set of hands wherever needed throughout the building. We are looking for someone who naturally connects with people, enjoys staying active throughout the day, and takes pride in helping residents feel valued, entertained, comfortable, and supported. One moment may involve taking a resident to an appointment, the next helping with an activity, sitting and talking with residents, assisting families, helping set up an event, or supporting the team during a busy part of the day. This is not a desk job, and no two days are ever exactly the same. We need someone who is flexible, easygoing, team-oriented, and ready to adapt to whatever the day brings. The ideal candidate can roll with changes, jump in where needed, maintain a positive attitude, and help keep the environment upbeat and resident-focused even during busy moments. We want someone visible throughout the building who brings positive energy, strong customer service, and a hospitality mindset into the daily lives of our residents. Position Summary The Resident Experience Assistant helps enhance the overall resident experience through transportation assistance, resident engagement, activities support, hospitality, and operational support throughout the facility. This role serves as a positive and welcoming presence in the building while helping residents remain active, connected, and engaged. Primary Responsibilities Resident Engagement & Activities Spend meaningful time interacting with residents throughout the day Assist with activities, games, outings, socials, and special events Encourage resident participation and social interaction Provide one-on-one visits and engagement for residents who may need additional support or companionship Assist with evening and weekend events as needed Help create a warm, upbeat, and welcoming environment throughout the facility Support room visits and in-room activities for residents unable to attend group programs Transportation & Appointments Safely transport residents to appointments, outings, and community events Assist residents entering and exiting transportation vehicles safely Coordinate transportation schedules with nursing and administration Maintain cleanliness and organization of facility vehicles Follow all transportation safety guidelines and facility policies Represent Overbrook Landing professionally in the community Hospitality & Team Support Assist residents, families, and guests with questions or requests Help welcome new residents and families into the facility Support multiple departments during busy times as needed Assist with event setup, refreshments, and resident-centered customer service Work cooperatively with nursing, therapy, activities, admissions, dietary, and administration Help maintain a positive atmosphere and strong facility culture Be willing to adapt throughout the day and help wherever needed Qualifications Valid driver's license with acceptable driving record required High school diploma or GED preferred Previous experience in healthcare, senior living, hospitality, transportation, activities, customer service, or caregiving preferred Strong communication and interpersonal skills Positive attitude and team-oriented mindset Ability to stay organized and adapt in a fast-paced environment Comfortable with a role that changes day to day based on resident and facility needs CPR certification preferred STNA certification preferred or willingness to obtain if required What We're Looking For We want someone who: Loves working with seniors Brings positive energy into the building Is dependable, flexible, and willing to help wherever needed Can stay calm, adaptable, and easygoing during busy days Enjoys conversation and relationship building Is comfortable being active and moving throughout the building all day Understands that small interactions can make a huge impact on residents and families Wants to help create a fun, engaging, and welcoming environment Why Overbrook Landing? Brand-new skilled nursing and rehabilitation facility Team-oriented environment Opportunity to help shape the resident experience and facility culture Meaningful work with direct resident interaction Leadership team that values compassion, initiative, flexibility, and positivity No two days are the same #FSHP