Operations Manager (FT)

Operations Manager (FT) Archdiocese of Boston - 3.3 Braintree, MA Job Details Full-time 1 day ago Qualifications Project reporting Maintenance inventory management Preventative hardware maintenance Renovation construction projects Operations management Renovation project management Logistics management Operational risk management Volunteer management HVAC system maintenance Procedural guides Expense management Staff scheduling Mid-level Emergency management Inspection reporting and documentation Event vendor coordination Bachelor's degree in business administration Administrative experience Managing budgets in a finance role Bachelor's degree Maintenance records management Energy efficiency & conservation Team management Calendar management Financial control management Staff training Managing event budgets Implementation of OSHA safety standards Vendor relationship management Organizational skills Contracts Waste management Vendor contract management Business Administration Maintenance management Events management Procurement contract negotiation Productivity software Facility security systems Local building codes Business Volunteer recruitment Leadership Construction workplace safety regulations Implementing cost-saving initiatives Staffing management Project management in construction Volunteer engagement program management Hospitality management Full Job Description The Cathedral of the Holy Cross in Boston is currently looking for a full-time Operations Manager to join their team. The Operations Manager is responsible for the effective and efficient day-to-day management of the Cathedral campus, ensuring that all facilities, administrative functions, and event operations support the liturgical, pastoral, and public mission of the Cathedral. This role oversees facilities, coordinates major liturgical and diocesan events, supervises support staff, and ensures a safe, welcoming, and well-maintained environment for parishioners, visitors, and clergy. Essential Duties and Responsibilities Facilities & Campus Management Oversee the maintenance, cleanliness, and overall condition of the Cathedral, rectory, and associated spaces Coordinate and manage vendors (maintenance, custodial, security, HVAC, etc.) Ensure compliance with all safety regulations, building codes, and Archdiocesan policies Maintain preventative maintenance schedules and capital improvement tracking Safeguard the integrity of sacred spaces, furnishings, and historical elements Liturgical & Event Operations Coordinate logistics for all liturgical celebrations, including daily Masses, weddings, funerals, and major diocesan events (e.g., ordinations, Chrism Mass) Collaborate with clergy, sacristans, and music ministry to ensure proper preparation and execution of liturgies Manage/Oversee Cathedral calendar and space scheduling Oversee setup and breakdown of all events, ensuring proper staffing and resources Staff & Volunteer Supervision Supervise custodial, maintenance, and operations staff Coordinate schedules to ensure appropriate coverage for services and events Support the recruitment, training, and coordination of volunteers (ushers, greeters, event support) Foster a professional, respectful, and mission-driven team environment Financial & Administrative Oversight Develop and manage the operations budget, including facilities and event-related expenses Review and approve invoices, monitor expenses and vendor contracts Maintain records related to facilities, vendors, and operational activities Assist Cathedral leadership with reporting, planning, and operational analysis Security & Risk Management Oversee building security protocols, particularly during large-scale liturgies and public events Coordinate emergency preparedness planning and response procedures Ensure proper crowd management and safety measures are in place Liaise with local authorities when necessary Hospitality & Visitor Experience Ensure the Cathedral provides a welcoming, orderly, and prayerful environment Oversee general hospitality functions, including visitor flow and special accommodations Support a culture of service consistent with the mission of the Catholic Church Capital Projects & Long-Term Planning Partner with diocesan leadership on capital improvement projects (restoration, renovations, infrastructure upgrades) Coordinate architects, contractors, and consultants Monitor project timelines, budgets, and compliance with historic preservation standards Assist in developing multi-year facilities plans and deferred maintenance strategies Vendor & Contract Management Lead processes for major services and capital work Negotiate contracts and ensure service-level expectations are met Conduct periodic vendor performance reviews Maintain centralized contract documentation and renewal tracking Technology & Systems Oversight Oversee operational systems including: Security systems (cameras, alarms, access control) HVAC/building management systems Lighting and sound systems for liturgical use Coordinate with IT for event-related technology needs (livestreaming, audio/visual support Ensure systems are maintained, updated, and properly utilized Event Strategy & External Relations Serve as primary operational liaison for: Diocesan offices External organizations hosting events at the Cathedral Civic/community partners Evaluate and approve external use of Cathedral space in alignment with mission and policy Support high-profile liturgies and visits (e.g., Cardinal, dignitaries, interfaith events) Compliance, Policies & Best Practices Ensure adherence to: Archdiocesan policies OSHA and workplace safety standards Insurance and liability requirements Develop and implement standard operating procedures (SOPs) for recurring operations Maintain documentation for audits, inspections, and internal reviews Inventory & Asset Management Maintain inventory of: Facilities, equipment and supplies Liturgical furnishings and operational materials Implement tracking systems for purchasing, usage, and replacement cycles Oversee proper storage and organization of Cathedral property Stewardship & Sustainability Promote responsible stewardship of resources, including: Energy efficiency initiatives Waste reduction and recycling programs Monitor utility usage and recommend cost-saving measures Communication & Coordination Serve as central point of coordination between: Clergy Staff Volunteers Diocesan departments Communicate operational plans for major events clearly and proactively Provide regular updates to Cathedral leadership on operations, issues, and improvements Reporting Structure Reports to: Rector of the

Cathedral Supervises:

Custodial and Maintenance Staff; Event Support Personnel, Administrative/Office Staff Works Collaboratively with the Finance/Business Manager Work Environment & Schedule Must be available for evenings, weekends, and major liturgical events On-site presence required; role is not eligible for remote work Position requires walking, standing, and occasional lifting consistent with facilities oversight Qualifications Bachelor's degree in business administration, Facilities Management, or related field preferred Minimum of 5-7 years of operations, facilities, or event management experience Experience managing staff and vendors Strong organizational, problem-solving, and leadership skills Ability to manage multiple priorities in a dynamic, public-facing environment Proficiency in Microsoft Office and facility management systems Preferred Qualifications Experience working in a parish, cathedral, or faith-based organization Familiarity with Catholic liturgical practices and calendar Experience managing large-scale events or historic facilities To apply, please email a cover letter and resume to