Sr. Supervisor Tool Facility

Date Posted:

2026-04-17

Country:

United States of America Location:

OT541: TFP

• Florence, SC 1500 Otis Way, Florence, SC, 29501 USA The Tool Facility Supervisor is responsible for leading the planning, staffing, and day-to-day operations of the Tool Facility at the Otis Elevator Florence, SC site.

This role oversees a combination of hourly and salaried team members across multiple operational cells and support functions, ensuring tooling is available, compliant, and delivered on schedule to support field installation and maintenance activities. This position requires a hands-on leader with strong mechanical aptitude and an industrial, problem-solving mindset. The ideal candidate is comfortable working with tools, equipment, and machinery, understands how work gets done on the floor, and leads by example. Combines technical versatility with strong leadership skills, this individual is resourceful, solutions-oriented, and able to balance practical technical knowledge with people leadership and operational accountability. The Supervisor is accountable for meeting safety (EH&S), quality, delivery, and cost goals while driving continuous improvement through lean principles, strong people leadership, and effective cross-functional collaboration. This position plays a critical role in enabling field productivity and customer satisfaction. Key Responsibilities

• Operations & Performance Lead daily Tool Facility operations, including planning, scheduling, staffing, and workflow management across multiple cells.

Provide hands-on operational leadership, supporting the team in resolving tooling, equipment, and process challenges as they arise. Monitor and manage field tool orders and schedules to ensure on-time delivery, availability, and readiness. Own and track key performance indicators (safety, quality, delivery, cost, productivity, and inventory). Ensure tooling meets quality, calibration, safety, and compliance requirements. Identify, troubleshoot, and resolve operational issues impacting deliveries, commitments, or tool readiness. Support new product introductions, tooling changes, and operational transitions. People Leadership Lead, coach, and motivate hourly and salaried team members through clear expectations and visible, hands-on leadership. Lead by example on the floor, demonstrating safe work practices, mechanical awareness, and operational discipline. Provide ongoing feedback, performance management, and accountability. Support training and skill development, including technical, safety, and standard work competencies. Foster a positive, engaged, and safety-focused team culture rooted in ownership and continuous improvement. Safety, Quality & Compliance Ensure compliance with all EH&S, OSHA, and Otis safety and quality standards. Actively lead safety initiatives, audits, and corrective actions. Maintain standard work, documentation, and audit readiness across the Tool Facility. Lean & Continuous Improvement Drive lean principles including 5S, standard work, visual management, and waste reduction. Identify opportunities for process, layout, and tooling improvements that improve safety, efficiency, and quality. Champion continuous improvement through team engagement and problem-solving. Cross-Functional Collaboration Partner effectively with Materials, Purchasing, Engineering, Logistics, Finance, HR, EH&S, and IT. Support customer service needs and online tool ordering systems. Communicate clearly with stakeholders to align priorities and execution. Qualifications & Experience Proven leadership experience in an industrial, manufacturing, distribution, or tooling environment. Strong mechanical aptitude with hands-on experience using tools, equipment, or industrial machinery. Practical, industrial mindset with the ability to troubleshoot issues and drive solutions in a fast-paced environment. Knowledge of mechanical and electrical repair concepts and field tooling requirements. Strong communication, organizational, and people leadership skills. Proficiency with Microsoft Office (Excel, PowerPoint, Power BI, Word). Understanding of lean manufacturing principles and continuous improvement.

Forklift Certification Education & Experience Requirements Minimum Required:

AA/AS degree with 5+ years of relevant experience If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people

• passengers, customers, and colleagues
• at the center of everything we do. We are guided by our values that we call our Three Absolutes
• prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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