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Job Description
Facility Manager Global Parking Systems, LLC. - 2.2 Salt Lake City, UT Job Details Full-time $75,000 - $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation 24/7 scheduling Management Operations management Customer service Team leadership English High school diploma or GED Managing clients in a customer support role Driver's License Driving Customer relationship management Dispatch software communication Computer skills Parking management Leadership General management Job site organization Interpersonal communication Full Job Description Global Parking Systems are experts in the management of parking lots, valet services, and parking management at airports across the country. Global Parking Systems has partnered with SP+/Metropolis, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we provide the highest level of customer service at all our parking facilities.
MAIN RESPONSIBILITIES
Basic Function:
Oversee and participate in management of all parking-related locations, ensuring that operations are handled within contractual guidelines of specified areas. Essential Duties and Responsibilities Participates in and implements programs to improve client and customer satisfaction, fostering good client relations. Manages day-to-day activities and operations across all SLCIA parking areas. Schedule and deploy staff based on demand, volume, and location needs. Collaborate with other management regarding all aspects of parking team including staffing, hiring, onboarding, personnel performance issues, and compliance with company policies and procedures. Oversee customer relations to ensure that complaints, disagreements or misunderstandings about the parking lot services are resolved diplomatically. Resolves any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrences. Provide accurate information to the public concerning all areas of airport parking operations and general airport information. Monitor maintenance of the parking operations to ensure that all areas are clean and maintained according to company policies and procedures. Assists the valet team in all areas where needed, including any additional duties as assigned.
MINIMUM QUALIFICATIONS
3+ years of leadership experience across field operations, transportation, and customer service sectors is required. Comfortable managing multiple locations and mobile teams. Previous customer service experience in the public sector is required. Promote a professional image and approach to the business. Must possess a valid driver's license and maintain a reasonably clean driving record. Airport and/or parking operations experience is preferred. Ability to communicate effectively in English, both verbally and in writing required. Strong computer literacy (Excel, mobile dispatch tools, reporting systems) is a must. Must have excellent attendance and arrive at work on time when scheduled. Successful completion of required pre-employment screenings, including criminal background check, drug screen, and motor vehicle record (MVR) review, as applicable to the position.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
This role requires standing, walking, and using hands to handle cash and equipment; occasional sitting, climbing or balancing; and lifting up to 35 pounds. Reasonable accommodation may be provided for qualified individuals with disabilities. Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status. #
INDCMP Pay:
$75,000.00 - $90,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you available to work, evenings, weekends and/or holidays as needed?
Experience:
Leadership:
3 years (Preferred) Customer service: 5 years (Required)
