Membership Manager

Membership Manager Nashville PBS Nashville, TN Job Details Full-time $54,500 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Interpersonal skills Data analysis skills Database management Bachelor's degree Data entry

Full Job Description Membership Manager About Us:

Nashville's PBS is available free and over the air to nearly 2.4 million people throughout the Middle Tennessee and southern Kentucky viewing area. Nashville PBS four broadcast channels are Nashville

PBS, PBS

Kids, Create, and World. Nashville PBS is also available to anyone in the world through its array of digital services, including wnpt.org, YouTube & Hulu and the PBS video app. Nashville PBS provides quality educational, cultural, and civic experiences that address issues and concerns of the people of the Nashville region, and which thereby help improve the lives of those we serve.

Summary:

The Membership Manager is responsible for overseeing all aspects of Nashville PBS's base membership program, managing donors giving under $1,000 with a focus on acquisition, renewal, and retention. Reporting directly to the Chief Development Officer, this role ensures exceptional full life cycle customer service while maintaining accurate donor records, processing contributions, and supporting financial reconciliation. The Membership Manager also plays a key role in prospecting and donor research, stewardship activities, and on-air fundraising drives. In addition, this position represents Nashville PBS at community events by setting up and managing the membership table to engage attendees and cultivate new supporters. Through strong database management, donor engagement, and event participation, the Membership Manager helps build lasting relationships that sustain and grow the station's mission.

Essential Duties/Responsibilities:

• Manage and maintain the member database (REV CRM), including data entry for gifts, pledges, EFTs, credit cards, matching gifts, and other member transactions.
• Oversee and administer Nashville PBS's EFT and credit card installment programs, including recurring gift processing and troubleshooting.
• Manage base membership donors giving under $1,000, including acquisition, renewal, and retention strategies to grow long-term support.
• Conduct prospecting and donor qualification research for up to 5 hours per week, with regular reporting to support findings and inform cultivation strategies.
• Provide daily full life cycle customer service, ensuring timely, accurate, and professional communication with members from initial contact through renewal and ongoing stewardship.
• Manage on-air fundraising drives including daily reporting, donor uploads, and other system-related tasks; willingness to work occasional evenings and weekends during drives.
• Prepare and distribute donor acknowledgement letters, pledge reminders, and installment statements to ensure timely and accurate stewardship.
• Collaborate with the Development and Finance teams to reconcile fundraising income, manage deposits, and maintain accurate financial reporting related to membership contributions.
• Serve as a department resource for database and software troubleshooting, while helping streamline systems and processes.
• Provide regular reporting and analysis on membership trends, revenue, and retention.
• Assist with donor relations and customer service, including timely responses to member inquiries by phone, mail, and email.
• Support cultivation and stewardship efforts, including member events and recognition activities.
• Set up and manage a membership table at every Nashville PBS event, serving as an on-site representative to engage attendees, answer questions, and encourage donor participation. Providing support at all Nashville PBS related events.
• Perform other duties as assigned.

Knowledge/Skills & Abilities:

Strong knowledge of membership fundraising and donor stewardship, with excellent customer service and communication skills. Proficiency in database management, Microsoft Office, and donor research. Ability to manage multiple priorities, analyze data, and generate reports. Skilled in event support and public engagement, with strong organizational and interpersonal abilities. Flexibility to work occasionally evenings and weekends as needed.

Education and Experience:

Bachelor's degree preferred. Minimum two years' relevant experience, preferably in the nonprofit arena. Customer service experience, a plus.

Work Environment & Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. Prolonged periods sitting at a desk and working on a computer. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required (up to 15 lbs.), filing documents or storing materials throughout the workday. Proper lifting techniques required. For the most part ambient room temperatures, lighting, and traditional equipment as found in a typical office environment. Nashville PBS is an

Equal Opportunity Employer Job Type:

Full-time Pay:

$54,500.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person