Client Development Specialist

Job description General Stamping & Metalworks is committed to aggressively pursuing growth through unparalleled customer service and business development. This position supports that effort through the proficient execution of all transactional interactions between customers, prospects, and GSM. Organizational Relationships and Authority The Client Development Specialist reports directly to the Inside Sales Manager and collaborates with cross-functional GSM team members to achieve sales goals and improve the customer experience. There are no direct reports to this position. Key Responsibilities and Purpose The primary responsibility of the Client Development Specialist is to support sales efforts by: Entering customer orders and releases that reflect the correct price and the correct due date. Uploading forecasts, creating reports, and analyzing data to ensure GSM understands its Sales Pipeline. Processing requests for quotes (RFQs) for the estimating process and completing estimates, at a beginner level, through the use of automated tools and defined processes, including the re-pricing of customer POs that come in after quote expiration. Monitoring customer portals for opportunities to process RFQs, engineering changes, schedule changes, customer surveys, and required compliance information (i.e. ROHs, REACH, certificates of origin), and all other customer-related requirements. Delivering efficient customer service by responding daily to customer inquiries and needs including, but not limited to: order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical and account reviews, managing cases, and calculating the impact of change requests. Contributing to the creation of defined processes and participating in continuous improvement initiatives and projects. Demonstrating curiosity by following up with customers on quote submissions in order to uncover needs and opportunities; then collecting, analyzing, and prioritizing next steps. Involving the right resource at the right time to address customer needs. Coordinating and hosting customer on-site visits and tours. Developing and maintaining situational contract templates used in the customer onboarding process. Onboarding new customers using a defined process. Optimizing the CRM tool to manage customer data and to ensure timely response and resolution to assigned cases. The Client Development Specialist exemplifies the GSM's Core Values of Service, Teamwork, Accountability, Integrity, and Hunger to Grow and its vision "to become the most trusted supplier of fabricated metal parts and assemblies in North America". Therefore, this position requires this employee to represent the company and conduct business in a professional manner at all times.

All GSM personnel are expected to update job knowledge on an ongoing basis by identifying and participating in functionally-related educational opportunities, reading professional publications, reporting key learnings to the GSM Team, maintaining networks to the benefit of the company, and participating in professional organizations where indicated or requested. To perform this job successfully, an individual must possess a strong ability to be attentive to detail, results driven, and the ability to keep accurate records. They must possess excellent interpersonal skills as well as the ability to produce written documents that are free of spelling, punctuation, and grammatical errors. The Client Development Specialist must maintain an optimistic or neutral attitude in helping the customer reach important goals without sacrificing GSM's profitability. In addition, they must maintain the strictest confidence regarding all issues and information regarding the company's owner, its operations and employees, financial matters, and personal matters of which the employee may become aware in the course of their work. Due to the intense communication component of this position, the individual will also need/develop proficiency and competency with the following programs and office equipment: Microsoft Office Suite Laptop, tablet, and/or desktop computer Phone, fax, scanner, copier. ERP, CRM and Estimating Software Blueprint reading Education Bachelor's degree (preferred) Experience Minimum of 2 years in a customer service role (Preferred) General Stamping & Metalworks is a leading supplier of stampings and assemblies to the North American solar power industry, which is forecasting another decade of double-digit growth. In addition, we are a key supplier to market leaders in a diverse set of industries including outdoor power equipment, agricultural and construction equipment, recreational vehicles and industrial trucks.

GSM has been in business since 1922, and we realize that our employees spend a large portion of their lives working; therefore, we have invested in the finest facility and grounds in the fabricating industry. We also invest in state-of-the-art equipment, technology, and in our greatest resource, our employees. What Makes Us Different GSM is proud of our diverse, welcoming workforce, and we make every effort and investment to ensure their success and provide a path to build better lives.

We offer:

Excellent wages $2/hour shift premium for 2nd shift Tuition reimbursement program Cafeteria Fully equipped fitness center Locker rooms with showers Air-conditioned welding department Employee wellness initiatives (on-site flu vaccination, wellness care, and EAP resources) Comprehensive health, dental, vision, life, and disability benefits 401(K), holiday pay, and vacation accrual that starts on the date of hire Advancement opportunities only a growing company can provide Keywords training-and-development inside-sales gsm sales-goals customer-experience-and-engagement sales-pipeline processing-js pricing customer-consumer-survey google-surveys compliance eu-reach continuous-improvement-process-cip youth-organizations-resources time-and-attendance customer-needs onboarding candidate-relationship-management crm customer-relationship-management-crm customer-data customer-data-management reporting-and-disclosure adaptive-project-management-and-reporting clubs-organizations errors-omissions-e-o maintenance-repair-and-operations-mro dating-personals component competencies tablets desktop-computer enterprise-resource-planning-erp food-enterprise-resource-planning-erp medical-devices-enterprise-resource-planning-erp blueprint education-training lift-and-shift tuition-assistance health-promotion-recreation-wellness-benefits corporate-wellness wellness-benefits immunization employee-assistance counseling-employee-assistance-programs-eaps environment-health-and-safety-hsse holidays-seasonal-events