Development Associate

Development Associate San Francisco Playhouse San Francisco, CA Job Details Full-time $32 an hour 12 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Parental leave Dependent health insurance coverage Vision insurance Employee discount Retirement plan Qualifications Teamwork Microsoft Outlook Customer service Databases Administrative experience Organizational skills Donor and alumni database management Full Job Description Overview Located in the heart of the Union Square Theater District, San Francisco Playhouse is an award-winning nonprofit theatre company that stages more than 300 performances per year. We are seeking an energetic, motivated, and entrepreneurial Development Associate to support our Development Department and growing community of supporters. Reporting to the Director of Development, the Development Associate will bring a collaborative, "can do" attitude to a company where the co-founders are directly involved in day-to-day operations. San Francisco Playhouse has a company culture where everyone pitches in, no matter how large or small the task. This is a full-time hybrid position with an expected on-site presence of approximately 24-36 hours per week depending on programming and events. Primary Responsibilities Support the Development department in the cultivation of relationships and engagement with high net worth prospects to bolster San Francisco Playhouse's donor pipeline, with the goal of qualifying a set number of prospects each quarter (to be determined by the Director of Development) Research first-time donors and schedule donor meetings with Artistic and Development Directors Provide general administrative and logistical support to the Development Department and during Development events. Serve as a primary point of contact for donors and subscribers; provide high-level patron service during and outside of performances Host the Inner Circle Donor Lounge twice a week, or as needed, including advance strategic research of attending VIP donors, providing targeted stewardship, and logging notable interactions in the Salesforce CRM Analyze donor data from multiple sources including box office ticket software (VBO), donor database (Salesforce CRM), research (DonorSearch) and communication platforms (Mailchimp) Prepare, execute, and document tailored stewardship plans Other duties as assigned by the Director of Development Secondary Responsibilities Staffing nighttime and weekend performances regularly; staffing performances during holiday weeks may sometimes be required Assist Development Manager with grant research and grant proofreading/editing Perform queries, reports, and exports via Salesforce and VBO, as well as ongoing database quality control and cleanup - for example, updating donor contact info, missing donor data, and combining duplicate accounts, removing out of date information. Maintain accurate donor info in VBO ticketing system, including ongoing data cleanup, such as updating cc's, contact info, star ratings, missing donations, pertinent notes, and merging duplicate accounts Qualifications 2-3 years of front-facing customer service or patron service work Previous experience with office administration preferred Proficiency in MS Office Suite including Outlook and donor database software (Salesforce CRM preferred) Interest and curiosity in the performing arts and the mission of San Francisco Playhouse Excellent interpersonal, communication, and organizational skills Entrepreneurial mindset with high initiative, follow-through, and comfort working in a small, collaborative team. Familiarity with the following or similar systems preferred: VBO Ticketing, DonorSearch prospect research and data platform Familiarity with Bay Area non-profit community preferred but not essential

Pay:

$32.00 per hour

Benefits:

Dental insurance Dependent health insurance coverage Employee discount Flexible spending account Health insurance Health savings account Paid time off Parental leave Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in San Francisco, CA 94102