Assistant General Manager

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Assistant General Manager works in collaboration with operations, corporate support departments, independent contractors and transportation providers to ensure the most appropriate and cost-effective delivery of safe and efficient transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.

Position will be onsite daily:

4525 E University Dr. Phoenix, AZ 85034 What you'll do: Provide daily guidance and coaching for direct reports; monitor performance Provide contract oversight and facilitation of Client needs with anticipation of growth Ensure most appropriate and cost-effective transportation services are provided Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness Maintain general knowledge of contract and awareness of changes Identifying potential risk and develop resolution processes Act as a liaison between AAA and the Client to address any concerns or issues that may arise and do so in a timely manner Assist with the oversight of Safety, Training and Vehicle Maintenance programs Assist and monitor employee training and development Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place Thorough understanding of AAA policies and employee handbook guidelines Maintain a "Safety First" attitude with the Client and personnel Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry Thorough understanding of ridership policies to ensure smooth transportation services Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines Assist with the oversight and maintain thorough knowledge of AAA departments and compliance programs within each Organize, coordinate and lead special projects as needed Perform additional duties as assigned or required What you'll need:

Experience, Education & Certifications:

High school diploma or G.E.D. equivalent Bachelor's Degree (or equivalent combination of education and experience) in a related field At least 5 years' experience managing in the Transit industry At least 3 years' experience supervising and monitoring the delivery of contractual services Thorough knowledge of

ADA, DOT, FTA

regulations

Skills:

Excellent interpersonal skills and ability to work with both internal and external stakeholders Maintain in-depth knowledge of Transportation related operations Knowledge of Transit routing systems Extensive analytical and proven data analysis methods Exceptional interpretation and problem-solving skills Ability to administer difficult conversation and facilitate coaching sessions Ability to schedule, organize and prioritize multiple tasks Extensive knowledge of budget and cost analysis Ability to evaluate and resolve problems/issues in a constructive manner Moderate to advanced computer skills Ability to maintain high level of confidentiality Extensive knowledge of how to establish key processes and procedures Even better if you have: Prior contract and or project management experience preferred What's in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match

Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min:

$76,960

Salary Max:

$105,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture. #MTM About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health's five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity Your Potential.

Our Mission. At MTM Health, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we're recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We'll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff's hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don't just succeed—you redefine what's possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement