General Manager

General Manager at The Mav Group General Manager at The Mav Group in Fremont, California Posted in 1 day ago.

Type:

full-time

Job Description:

On behalf of our client, California Closets , we are conducting a search for a General Manager based in Brisbane, CA or surrounding San Francisco Bay area. The role offers the chance to join a high-performing team in a dynamic, rapidly growing market. The General Manager (GM) is fully accountable for the overall performance, operations, team leadership, and success of a corporate-owned location. This role requires a strategic and hands-on approach to overseeing daily business functions, driving operational excellence, and achieving financial performance goals, all while upholding company standards and values. As a key leader, the GM is responsible for building, developing, and inspiring a high-performing team. They create a positive and inclusive work environment by coaching, mentoring, and empowering team members to grow in their roles and reach their full potential. Through strong leadership, the GM fosters a culture rooted in collaboration, continuous improvement, accountability, and a sense of belonging. Essential Duties + Responsibilities Provide a quality product and customer experience that meets California Closets Net Promoter Score (NPS) expectations. Respond positively and quickly to concerns that may impact a customer. Hire high-quality talent who can demonstrate appropriate skill and value alignment and are self-motivated to ensure consistent customer satisfaction. Revenue (and corresponding royalty) growth and market penetration. Evaluate P&L line-item performance and ensure corrective action is taken to meet objectives and in alignment with benchmarks. Provide leadership through the use of the balanced scorecard, company meetings, and team building to drive performance. Identify business challenges and opportunities and incorporate strategies to improve efficiencies. Oversee and ensure safety standards meet OSHA compliance. Full compliance with all California Closets Company policies and procedures. Complete monthly trend and variance analysis according to AFP budget. Maintain general oversight and ensure the accuracy of records including PO Process, A/R, A/P, Inventory, etc. Develop capital expenditures and long-term obligations in accordance with policies and develop an annual marketing plan. Execute effective local marketing campaigns that adhere to corporate initiatives. Provide leadership, management, coaching, and regular Goal Setting and Review process (GS&R) of all direct reports. Develop and implement Annual Reward Plans (ARP's) for all department heads with the approval of the Regional Vice President. Complete annual performance reviews and career counseling for employees following appropriate policies and procedures. Create and implement incentive plans for all employees with RVP approval Qualifications, Characteristics + Requirements Bachelor's Degree required, Master's Degree a plus 5+ years in general management, operations, or business unit leadership Experience managing P&L and cross-functional teams Strong leadership, coaching, and team development skills Financial acumen (budgeting, forecasting, analytics) Proven background in an in-home sales, service, or installation organization, with the ability to effectively manage customer relationships and deliver a high-quality experience within residential environments. Strong communication, interpersonal, and presentation skills Excellent time and project management abilities Strong analytical skills and experience with financial projections and budget management Highly adaptable, versatile, and nimble (able to change when needed) Strong decision-making skills and abilities Highly organized and able to multitask effectively Demonstrable experience managing cross-functional areas and teams at various levels of the business Experience operating an independent business or business unit