Assistant General Manager

Assistant General Manager Arvada, CO Job Details Full-time $49,000 - $58,000 a year 10 hours ago Qualifications Employee onboarding Customer relationship building Maintaining an organized workspace Customer retention Operations management Facilities management Greeting customers Mid-level Performance management Team development Sales coaching Time-based sales targets Clean workspace maintenance Onboarding process management Team motivation (leadership skill) Safety protocol implementation Overseeing training Closing sales Customer complaint resolution Full Job Description $49-5k Aqua-Tots Assistant General Manager (AGM) Job Description Position Summary The Assistant General Manager (AGM) plays a critical role in executing the day-to-day operations of the school and supporting the GM in achieving overall business performance. This role is responsible for driving sales execution, maintaining operational standards, and ensuring a consistent, high-quality family experience.

The AGM acts as a key leader on-site, modeling accountability, urgency, and professionalism while helping to develop the team and ensure the school runs smoothly at all times. Key Responsibilities Sales ExecutionRevenue Support Support the GM in achieving monthly revenue budgets and YOY growth targets Drive daily sales execution and ensure the team is aligned to Daily Sales Goals (DSG) Actively coach front desk team on tours, lead follow-up, and closing techniques Ensure web leads, calls, and walk-ins are followed up on quickly and effectively Monitor enrollments, conversions, and gaps-and take action in real time Team LeadershipAccountability Act as the on-site leader when the GM is not present Reinforce expectations and hold the team accountable to performance standards Support onboarding and training of new team members Provide in-the-moment coaching to improve performance and consistency Help maintain a positive, high-energy team environment Family Experience Ensure every family interaction is warm, professional, and consistent Reinforce standards such as greeting swimmers by name and building relationships Support resolution of customer concerns quickly and effectively Help drive strong retention and overall satisfaction OperationsDaily Execution Ensure the school is running smoothly day-to-day Maintain cleanliness, organization, and overall facility standards Support adherence to safety protocols on deck and in the lobby Communicate operational issues to the GM and help resolve quickly Business AwarenessSupport Understand key metrics (sales, enrollments, unpaids, etc.) and how they impact performance Assist the GM in monitoring daily/weekly progress toward goals Help execute strategies to close gaps in revenue and performance LeadershipCulture Model strong work ethic, accountability, and urgency Support a culture of ownership and positivity within the team Communicate effectively with both leadership and team members Step up as a leader when needed without waiting to be asked Top AGM Expectations (Non-Negotiables) 1. You Execute the Plan You take the GM's direction and bring it to life daily You ensure the team is aligned and following through You don't let things fall through the cracks 2. You Drive Daily Sales Activity You are actively involved in what's happening on the front lines You help the team hit daily enrollment goals You jump in to support tours, calls, and closing when needed 3. You Are a Leader On-Site When you are in the building, you are leading You are not passive-you are directing, coaching, and supporting The team looks to you for guidance and energy 4. You Hold Standards High You do not ignore poor performance or missed expectations You address issues in the moment You help maintain consistency across all shifts 5. You Protect the Family Experience You ensure every interaction reflects the brand You step in immediately when something feels off You care deeply about retention and relationships 6. You Support OperationsSafety You help ensure the facility is clean, safe, and running properly You reinforce safety standards at all times You communicate and act quickly on any issues 7. You Take Initiative You don't wait to be told what to do You identify problems and bring solutions You act like an owner of the business 8. You Bring EnergyUrgency You help set the tone of the building You keep the team focused, motivated, and moving You do not allow complacency