Assistant General Manager (AGM)

Job Overview We are seeking a dynamic and energetic Assistant General Manager (AGM) to join our vibrant hospitality team. In this pivotal leadership role, you will oversee daily studio operations, ensuring exceptional guest experiences and operational excellence. Your enthusiasm and proactive approach will drive team performance, elevate service standards, and support the overall success of our studio. The ideal candidate is a motivated leader with a passion for hospitality, a knack for multitasking, and a commitment to creating memorable guest interactions. Responsibilities Assist the General Manager in managing all aspects of studio operations. Supervise and motivate staff across departments to deliver outstanding customer service and uphold brand standards. Oversee revenue management strategies to optimize occupancy rates and maximize profitability. Handle guest relations with professionalism, resolving issues promptly to ensure satisfaction. Support human resources functions such as staffing, training, and performance evaluations to foster a positive work environment. Manage budgeting processes, monitor expenses, and implement cost-control measures effectively. Oversee night audit procedures and ensure accurate financial reporting at the end of each day. Maintain high standards of phone etiquette on multi-line phone systems and ensure seamless communication across departments. Promote hospitality excellence by ensuring compliance with safety regulations and hotel policies. Lead initiatives to enhance guest experiences, including resort amenities and special events. Experience Proven supervisory experience in the hospitality industry, ideally within a spa or wellness setting. Strong background in spa management, including front desk operations and guest services. Experience with revenue management techniques and budgeting processes. Demonstrated leadership abilities with a track record of motivating teams and managing staff performance. Familiarity with night audit procedures, guest relations strategies, and hospitality software systems, MindBody Online (MBO) is a plus. Excellent communication skills with an emphasis on phone etiquette and customer service excellence. Join us as an Assistant General Manager where your leadership fuels unforgettable guest experiences! We value energetic professionals eager to make a difference in the vibrant world of wellness—your journey toward inspiring service excellence starts here!

Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person