Business Manager - Boatzon

OVERVIEW

The Business Manager, Boatzon is a key member of the Boatzon Finance team, responsible for driving financial performance, ensuring operational excellence, and delivering world-class customer satisfaction. This role plays a critical part in optimizing deal management, maximizing F&I profitability, and maintaining full compliance with regulatory and company standards. The Business Manager, Boatzon works collaboratively across departments to support the mission and values of Boatzon fostering growth, professionalism, and long-term customer loyalty. This position requires strong interpersonal skills, attention to detail, and an unwavering passion for providing exceptional customer experiences .

KEY RESPONSIBILITIES

Uphold and promote Boatzon's values, mission, and vision, contributing to a collaborative and goal-oriented team culture. Ensure full compliance with all company policies, as well as state and federal laws and regulations, promptly reporting any risks or concerns to the management team. Assess customer financing needs, process credit applications, and present tailored financing and payment solutions for customers. Actively engage all eligible customers for ancillary product sales and presenting of menu options. Participate actively in training sessions to strengthen lender programs, product knowledge, and compliance awareness. Manage daily deal flow through the utilization of HubSpot to ensure adherence to customer engagement and Business Manager excellence standards are met. Manage title, registration, and USCG documentation ordering processes accurately and efficiently. Ensure timely and accurate processing of warranty registrations, as well as transfer of all factory and F&I product warranties. Address and resolve customer issues quickly, maintaining a professional, knowledgeable, and solution-oriented approach. Perform other duties as assigned to support department and company goals.

KEY RESULT AREAS

Achieve or exceed monthly deal conversion targets Achieve or exceed monthly product penetration targets on eligible deals Maximize finance, hull insurance, and product sales opportunities through effective deal management and menu utilization Ensure timely closings along with accurate title and registration documentation for all transactions Maintain compliance with all applicable legal and regulatory requirements Deliver consistent, world-class customer experiences that reflect Boatzon's service standards

SKILLS & REQUIREMENTS

Experience in finance, business management, and/or finance broker operations preferred Prior sales experience required Strong financial acumen and attention to compliance and regulatory details Proven ability to communicate and build trust with customers and internal teams Proficiency with CRM systems and F&I software tools Excellent problem-solving and negotiation skills High ethical standards and commitment to customer satisfaction • MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.