Front Of House Supervisor

POSITION TITLE

Front Office/Front Desk Manager

REPORTS TO

General Manager/Assistant Manager

POSITION SUMMARY

The Front Desk Supervisor is responsible for all aspects of operations at the hotel and provides support to the General Manager/Assistant Manager.

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests,employees and owners satisfaction.

ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES

Assist the General Manager/Assistant Manager in the day-to-day operations.Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.Provides training to front deskstaffActs as the hotels public relations director and promotes the property within the hotel industry, local community,and trade associations.Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.Receives and resolves or assists the General manager/Assistant Manager in resolving guest complaints and service recovery process.Selects or assists in the selection of hotel staff and completes all new hire paper works to submit to GM.Review employee performance and conducts personnel actions such as disciplinary actions and terminations.Maintains accurate records including cash flows sheet, guest floor limit, AR Aging reports, Direct billing etc.Assisting General Manager/Assistant Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager/Assistant manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.Assist GM/AGM in key property issues including capital projects, customer service and refurbishment. Assist General Manager/Assistant Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines.Performs daily, weekly and monthly property inspections.Ensure property, grounds, physical plant and work areas maintained to standard.Build strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.Cover shifts in variable departments as scheduled by the General Manager/Assistant Manager.Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment)conditions and provide status report to GM/AGM.Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.Performs sudden audits on rooms and other operating areas.Provide effective leadership to hotel team members.Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.Assist the GM/AGM in in all aspects of business planning and report submissions.Must be available 24/7 in case to respond to any guest or employee emergencies.Corporate client handling and take part in new client acquisition along with the sales team whenever required.Assisting in residential sales as and when required and development with strong sales prospects.Respond to audits to ensure continual improvement is achieved.All Other duties as assigned by the General Manager/Assistant Manager.Perform duties in absence of GM/AGM.Assists in various dept in the absence of staff or staffing shortageInspects5rooms per week and reports deficiencies for maintenance or HK to correct ASAP; follow up to ensure completedPerforms other tasks or duties assigned/delegated by GM or Regional Leadership.

Pay:

$36,000.00 - $40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Paid training Vision insurance

Work Location:

In person