General Manager

General Manager Fly Heli Chicago, IL Job Details Full-time $50,000 - $60,000 a year 22 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Revenue growth Employee onboarding Managerial strategic planning Strategic management Reputation management Guest relations Operations management Safety regulations Staff scheduling Regulatory compliance Improving operational efficiency Full cycle recruiting Performance management Compliance management implementation Team development Team management Mentoring Implementing HR recruitment processes Aviation Recruiting Interviewing Senior level Onboarding process management Escalation handling Leadership Communication skills Staffing management Safety protocol implementation Negotiation Overseeing training Strategic planning Staff development Hospitality management Full Job Description Company Description Fly Heli is a leading provider of helicopter services, offering a range of premium services such as scenic tours, private charters, aerial photography. Role Description We are seeking a General Manager to oversee the daily operations and strategic initiatives at Fly Heli. This is a full-time, on-site role based in Chicago, IL. Responsibilities will include managing the operations team, ensuring operational efficiency, maintaining compliance with safety regulations, driving revenue growth, and upholding the company's reputation for exceptional customer service and safety standards. Duties Oversee all day-to-day operations, ensuring the business runs smoothly, efficiently, and to company standards. Lead the full employee lifecycle for ground staff, including recruiting, interviewing, hiring, onboarding, training, performance management, and termination decisions. Develop and manage staff schedules to ensure appropriate coverage, control labor costs, and meet operational demands. Train, coach, and develop ground staff to deliver consistently friendly, professional, and customer-focused service at every guest touchpoint. Foster a positive, service-oriented team culture that prioritizes hospitality, responsiveness, and guest satisfaction. Ensure all company Standard Operating Procedures (SOPs) are clearly communicated, consistently followed, and regularly reinforced through training and on-the-floor leadership. Monitor staff performance and operational quality, addressing issues promptly and implementing corrective action when needed. Serve as the primary point of escalation for staff concerns, customer issues, and operational challenges. Maintain compliance with all company policies, safety standards, and applicable regulations. Partner with leadership to identify opportunities for operational improvement, staff development, and enhanced guest experience. Qualifications Previous management experience is required Leadership and management skills, including team building, organizational development, and mentoring Experience in operations management and strategic planning. Strong communication, negotiation, and interpersonal skills Customer service skills with a proven ability to exceed customer expectations Above and Beyond Qualifications Knowledge of aviation industry standards, regulatory compliance, and safety protocols Prior experience in aviation, transportation, or related industry is highly desirable Previous experience in a hospitality or tourism related business Salary $50,000-$60,000 /

Year Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Application Question(s): This role requires Fri/Sat/Sun availability, are you available to work during these days?

Work Location:

In person