Complex General Manager

Complex General Manager Peoria Marriott Pere Marquette & Courtyard by Marriott Peoria Downtown - 3.0 Peoria, IL Job Details Full-time $120,000 - $135,000 a year 10 hours ago Benefits Relocation assistance Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Hotel cost control Operational management Managing hospitality teams Cost control Leadership development Inclusive leadership practices Conflict management Profit & Loss statement Financial performance measurement Budgeting Hotel operations budget management Profit and loss analysis General manager experience Hospitality management

Full Job Description Position Title:

Complex General Manager Department:

Administrative & General/Operations Reports To:

Corporate Director of Operations/Vice President of Operations Location:

On-Site (USA)

Position Type:

Full-Time, Exempt Overview:

Shreem Capital, a trailblazer in the hotel industry, is actively seeking a dynamic and experienced Complex General Manager to shape and optimize our hotel's sales landscape. Grounded in radical honesty and transparency principles, our company culture encourages the open sharing of information, fostering an environment where every stakeholder's input is valued.

Position Summary:

The Complex General Manager (CGM) serves as the strategic and operational leader for both the Peoria Marriott Pere Marquette and the Courtyard by Marriott Peoria Downtown. This role is responsible for delivering exceptional guest satisfaction, team engagement, operational excellence, and financial performance—aligned with the brand standards of Marriott Hotels and Courtyard by Marriott. The CGM will lead with a commitment to radical transparency, inclusive team development, and strict fiscal stewardship, ensuring long-term profitability and brand integrity across both properties.

Key Responsibilities Operational Leadership:

• Provide direct leadership and daily oversight to all departments across both hotels, ensuring service excellence and compliance with all brand standards.
• Maintain a visible presence on property, fostering strong relationships with guests, associates, and community partners.
• Ensure seamless operational execution across the complex, maximizing efficiency through shared services and optimized staffing.

Brand Compliance:

• Uphold and execute all Marriott and Courtyard brand standards, initiatives, and service protocols.
• Maintain property-level QA readiness and oversee periodic brand audits and performance reviews.
• Drive brand-specific guest engagement metrics (GSS, Intent to Recommend, Elite member recognition) and ensure top-tier cleanliness, maintenance, and service delivery.

Financial & Asset Management:

• Exercise strict fiscal discipline in all areas of the business including labor management, procurement, capital improvements, and forecasting.
• Develop and execute annual business plans and budgets in collaboration with regional and ownership stakeholders.
• Lead monthly P&L reviews and forecast meetings, identifying trends and opportunities to reduce expenses and maximize profitability across both properties.

Team Leadership & Culture:

• Partner with property and corporate HR to cultivate a culture of radical transparency, ensuring open, honest communication at all levels of the organization.
• Promote a work environment that values inclusion, accountability, and shared decision-making.
• Provide ongoing coaching and professional development, with clear KPIs and structured performance evaluations for all department leaders.
• Champion associate engagement efforts to retain top talent and drive Marriott's "People First" core value.

Sales & Revenue Management:

• Oversee all topline efforts in partnership with sales and revenue leaders to drive group, transient, and F&B revenue.
• Ensure the execution of demand-based pricing strategies and Marriott's revenue optimization tools.
• Represent the property in the local business community and build strong client relationships to support long-term growth. Required Qualifications
• Minimum 7-10 years of progressive hotel leadership experience, including full-service GM experience with Marriott International brands.
• Proven experience managing dual-branded or multi-property hotel operations preferred.
• Strong financial acumen with demonstrated success in P&L management, budgeting, and cost control.
• Deep knowledge of Marriott systems and platforms (e.g., MGS, CI/TY, MRDW, GXP, etc.).
• Excellent leadership, communication, and conflict resolution skills.
• Demonstrated commitment to inclusive leadership, open communication, and ethical decision-making. Preferred Attributes
• Experience leading hotels through renovations, ownership transitions, or major brand initiatives.
• Strong understanding of union environments (if applicable).
• Passion for hospitality, community engagement, and mentorship. Core Leadership Traits

Radically Transparent:

You communicate clearly and openly—even when it's uncomfortable.

• Inclusive by

Design:

You build systems and teams that actively value different perspectives and backgrounds.

Fiscally Conservative:

You treat every dollar as if it's your own—spending strategically and controlling waste.

Operationally Excellent:

You know the details, coach to standards, and execute without excuses.

Guest-Obsessed:

You lead by example, empowering your teams to anticipate needs and delight every guest.

Work Environment:

• On-property, 5-6 days per week.
• May require travel for Marriott brand meetings, ownership reviews, or training.
• Shared leadership with Assistant GMs and department heads across both properties.

Shreem Capital is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$120,000.00 - $135,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Relocation assistance Vision insurance Ability to

Relocate:

Peoria, IL 61602: Relocate with an employer provided relocation package (Required)

Work Location:

In person