Assistant General Manager - Aquatics

Job Title:

Assistant General Manager - Aquatics Reports to:

General Manager Summary:

Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including safety, staffing, pool operations, swim lesson quality, customer service, and workplace employee activities amongst other duties. Duties and Responsibilities include the following: 1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures. 2. Helps the General Manager and department managers fulfill all daily tasks. 3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. 4. Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction. 5. Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS. 6. Interacts with all wet side staff on issues related to class scheduling, student progress, customer service, employee performance and training. 7. Troubleshoot the mechanical room as necessary. 8. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. 9. Development of wet side staff. 10. Ensures the highest level of swim lesson quality. 11. Directs, trains, maintains and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and EAP. 12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

Education/Experience:

High school diploma or GED is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required. Two or more years as a swimming instructor preferred.

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.