Assistant General Manager

Description:

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland and Virginia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive, join us! The Assistant General Manager will help oversee and support the day-to-day operations of our Potomac and Sumner Place locations. An integral part of our studios, the AGM will play a crucial role in driving studio growth, fostering an exceptional client experience, and supporting our community. The position will focus on grassroots marketing, membership relations and maintaining the brand standard. The AGM will also be responsible for teaching at least 12 in-person Pilates classes per week. •Based on the needs of the schedule the AGM may have to teach additional classes per week.•

Major Roles:

Operational Support & GM Partnership:

Assist the General Manager with sales funnel (Leads ? Intros ? Memberships), identifying conversion gaps and executing localized initiatives to exceed monthly revenue and budget targets.

Facility Management:

Oversee studio "readiness" by managing inventory for retail and supplies, and ensuring all reformer equipment is maintained to the highest safety and aesthetic standards.

Instruction & Quality Control:

Instructional Excellence:

Lead by example by teaching 12-16 high-energy, brand-consistent Pilates classes per week.

Quality Assurance:

Partner with the GM to conduct regular instructor evaluations and provide actionable feedback, ensuring the "RTR Instruction Standard" is delivered consistently across all sessions.

Client Relations & Retention:

Member Experience Management:

Act as the primary lead for the studio's communication hubs (email and CRM platforms), ensuring timely, professional, and solution-oriented interactions.

Retention Strategy:

Support GM in monitoring churn data and execute "member-save" strategies to re-engage at-risk clients and build long-term brand loyalty.

Grassroots Marketing & Social Media:

Brand Growth & Visibility :

Lead localized grassroots marketing campaigns and manage the studio's social media presence to increase community engagement, drive lead generation, and enhance brand awareness within the local market.

Culture Ambassador:

Community Leadership:

Serve as a champion for RTR's mission and core values, fostering an inclusive, high-energy environment for both staff and clients while ensuring strict adherence to brand standards and studio culture.

Requirements:

Experience:

Fitness teaching experience is preferred. Previous experience in client relations or social media management is a plus.

Fitness-Industry Passion & Knowledge:

A genuine passion for fitness and a solid understanding of industry trends.

Management Potential:

A desire to learn fitness software, analytics, and financial acumen to prepare for a GM role.

Flexibility:

Ability to work on-site at managed locations within the DMV (District, Maryland, Virginia) area.

Schedule Flexibility:

Ability to work a non-traditional schedule to meet the needs of the community. This includes the availability to work early mornings, late evenings, and/or weekends as needed for class instruction, events, and studio oversight. Background check : Employment at RTR depends on successfully completing a background check.

Traits and Characteristics Leadership and Team Management:

Strong leadership skills to effectively manage and support teams for marketing, client relations, and events, as well as the ability to inspire and motivate team members to achieve studio goals.

Client Relations Expertise:

Excellent communication skills and empathy to foster an exceptional client experience and build strong, long-lasting relationships with members.

Marketing and Social Media Savvy:

Skills in grassroots marketing and managing social media to increase community engagement, drive lead generation, and enhance brand awareness. Passion for

Fitness and Teaching:

A genuine passion for fitness and a solid understanding of industry trends are essential for connecting with clients and maintaining instructional excellence.

Salary & Benefits:

Base Salary:

$48k-52k

Class Compensation:

$40.00/piece

Revenue Share Bonus:

Eligible for monthly bonuses based on studio revenue. While performance varies, typical annual payouts range from $8,000 to $10,000 per year, with the potential to exceed these figures based on growth. Health Insurance (medical, dental, & vision) 401K PTO 11 days/year, 8 floating holidays