General Manager

Job Title General Manager Location Charlevoix, MI About Us Charlevoix Chevrolet CDJR is a full-service dealership serving Charlevoix and the surrounding Northern Michigan communities. Our team is built on professional customer care, disciplined operations, and a commitment to consistent performance across Sales, F&I, Service, and Parts. Position Overview We are seeking a proven General Manager to lead overall dealership performance and day-to-day operations. This role is responsible for driving profitability, developing strong department leadership, enforcing process discipline, and delivering an exceptional customer experience. The ideal candidate is hands-on, metrics-driven, and capable of building accountability while creating a productive, positive culture. Key Responsibilities Lead all dealership operations across Variable and Fixed departments to achieve volume, gross, and CSI goals Own the store P&L and performance cadence, including forecasting, expense control, and execution plans Recruit, develop, and hold accountable department leaders (Sales, F&I, Service, Parts, and Accounting) Drive a consistent, compliant customer experience from first contact through delivery and post-sale follow-up Establish KPI standards and review performance daily/weekly (appointments, close rate, gross, ELR, CP hours, effective labor rate, parts GP, recon cycle time, inventory turn) Oversee inventory strategy, pricing discipline, merchandising standards, and used car performance Ensure clean deal structure, funding readiness, and compliance with dealership and regulatory requirements Partner with Fixed Ops leadership to improve throughput, quality, and profitability while minimizing comebacks Maintain strong relationships with OEM partners and ensure dealership standards and reporting requirements are met Implement and reinforce SOPs to improve consistency, efficiency, and customer satisfaction Qualifications 5+ years of automotive dealership leadership experience with demonstrated results Prior General Manager experience strongly preferred (or proven track record as GSM/Fixed Ops Director) Strong understanding of dealership financials, variable/fixed operations, and performance drivers Proven ability to build culture, develop leaders, and enforce accountability without sacrificing customer experience Strong CRM/process discipline and comfort leading through metrics and reporting High integrity, professional communication, and strong decision-making ability Valid driver's license and acceptable driving record Why Join Us Leadership role with full operational impact and visibility Stable market presence with strong opportunity to drive performance Team environment focused on process, accountability, and customer satisfaction Long-term growth opportunity for a high-performing dealership leader Benefits Competitive compensation package Medical, dental, and vision coverage options Paid time off and paid holidays 401(k) retirement plan options Employee discounts and dealership perks Ongoing training and professional development How to Apply Submit your resume and a brief summary of your dealership leadership experience through the platform where you found this posting. Qualified candidates will be contacted for next steps.

Pay:

$201,245.00 - $301,245.00 per year

Benefits:

Health insurance Paid time off Parental leave

Work Location:

In person