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Assistant Manager
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Design 1 Salon Spa
Grand Rapids, MI (In Person)
Full-Time
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Job Description
Assistant Manager - Design 1 Salon Spa Join West Michigan's Award-Winning Salon & Spa Team! Design 1 Salon Spa has proudly served West Michigan for over 40 years and has been voted BEST Hair Salon, BEST Day Spa, and BEST Manicure/Pedicure by the readers of Grand Rapids Magazine. With four locations and a reputation for excellence, we are seeking an energetic, service-focused Assistant Manager to help lead our team and deliver an exceptional experience for both guests and employees. Position Summary The Assistant Manager plays a key role in the daily operations of the salon and spa, helping to create an environment where employees thrive, guests receive outstanding service, and company standards are consistently upheld. This position supports team development, operational excellence, and a culture built on customer service, teamwork, and professionalism. What You'll Do Lead by example in delivering exceptional guest experiences and resolving customer concerns. Coach, motivate, and support service providers and front desk team members to achieve their full potential. Assist with onboarding, training, and development of team members. Ensure salon and spa operations comply with company policies, procedures, and service standards. Monitor daily operations, schedules, and workflow to maintain an efficient and productive environment. Review reports, maintain accurate guest records, and ensure operational systems are functioning effectively. Support expense management and help maintain profitability goals. Foster a positive, professional, and team-oriented culture. Assist with special projects and other operational duties as assigned. What We're Looking For Strong leadership, communication, and coaching skills. Exceptional customer service and problem-solving abilities. Ability to multitask and thrive in a fast-paced environment. Professional appearance and demeanor. Strong organizational and computer skills. Previous management, supervisory, retail, hospitality, or salon/spa experience preferred. Our Core Values Customer Service We go above and beyond to create memorable experiences, personalize every interaction, and exceed guest expectations. Teamwork We succeed together. Collaboration, support, and mutual respect are the foundation of our culture. Respect We treat every guest and team member with kindness, professionalism, and dignity. Professionalism & Image We represent the Design 1 brand through our appearance, attitude, communication, and commitment to excellence. Why Design 1? Established and respected company with over 40 years of success Opportunity for growth and leadership development Supportive team environment Fast-paced, rewarding industry Be part of a company recognized as West Michigan's premier salon and spa destination If you're passionate about leadership, customer service, and helping others succeed, we'd love to meet you!