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Assistant Manager
Job
Buff City Soap Franchise
Starkville, MS (In Person)
$33,280 Salary, Full-Time
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Job Description
Makery Assistant Manager This position is responsible for helping to lead a team to create and maintain the Buff City Soap standards. The Makery Assistant Manager is required to regularly exercise discretion in helping manage the overall operation of the makery. A majority of time is spent assisting the Makery Manager to supervise and direct the workforce, ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of the Makery, and managing safety and security within the Makery including cash management. The Makery Assistant Manager is responsible for modeling and acting in accordance with Buff City Soap principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Client Satisfaction -Ensuring exceptional client satisfaction in the store. Developing and coaching employees to provide amazing client experience. Following up swiftly on client concerns or issues. Putting the client experience first before any other responsibilities. Leadership-Communicating goals for the team, developing organizational capability, and modeling how we work together: Demonstrates a calm demeanor during periods of high volume/unusual events. Consistently sets a positive example. Displays a "client comes first" attitude by holding team members accountable for delivering exceptional client service. Helps drive company metrics by assisting with developed action plans. Directly motivates and instructs the employees by helping to implement company programs. Creates daily production lists and logs waste events in absence of manager Acts as Party Host and coordinator for onsite Buff events Preps and merchandises new product launches Holds daily meeting to keep team informed ons ales goals and performance in absence of manager Provides feedback and is present during employee reviews Schedules social media content and highlights local store content Operates with integrity and honesty and promotes the culture, values and mission of Buff City Soap. Assists Makery Manager by planning, identifying, communicating, and delegating responsibilities to team members to ensure smooth flow of operations. Provides feedback to Makery Manager about team overall performance. Constantly reviews the Makery metrics to identify problems, concerns, and opportunities for improvement. Directly responsible for production, cleanliness, maintenance, sanitation and organization of the Makery. Makery Assistant Managers are required to produce product, clean, maintain, and sanitize equipment. Identifies and prioritizes communications and uses discretion to filter communications to the makery team. Communicates clearly, concisely and accurately. Assist with execution of approved social media strategy. Adherence to applicable wage and hour laws for nonexempt team members and minors. Responsible for the proper handling of makery funds and holdings including cash drawers, checks, electronic data, safe deposits and client account information. Uses all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management and inventory management. Assist Makery Manager effectively in a fast-paced environment. Manage multiple situations simultaneously. Manage resources to ensure that established service levels are achieved at all times. Ability to sell and effectively teach sales skills. Interpersonal skills Knowledge of client service techniques. Must be able to stand for extended periods of time. Dexterity of hands and fingers. Must be able to lift and move up to 50 pounds. Must be able to walk, reach with hands and arms, climb or balance, and stoop, kneel or crouch. Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. At all times, provide a favorable image of Buff City Soap. Perform other duties and responsibilities as required or requested. Work with hot, cold, and hazardous equipment as well as operate phones, computers, fax machines, copiers, and other office equipment.