General Manager Classic Collision
7 Charlotte, NC Job Details 20 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Estimating software I-CAR Certification Microsoft Excel Microsoft Outlook Recruitment process management Operations management Auto estimating Auto service management Change management Team development Key Performance Indicators Driver's License Financial operations management Store management Staff training Mentoring Profit & Loss statement Safe environment creation Recruiting Interviewing Clean workspace maintenance Collision repair shop experience Senior level Profit and loss analysis Leadership Team motivation (leadership skill) Staffing management Marketing Customer complaint resolution Staff development Full Job Description Collision General Manager Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? Paid Weekly Continuous Training Supportive Team Culture Company match 401K Medical/Dental/Vision Paid Time Off
- 6 Paid Holiday Rewarding Work The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability.
The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently. Essential Responsibilities Actively lead center level performance though: key metrics, quality, individual skill levels and culture Communicate and manage the change process Stay abreast of current vehicle repair procedures and technologies Manage and hold all staff accountable for shop performance though Recipe Book execution. Ensure customer satisfaction by coaching staff and resolve customer concerns as required Recruit, interview and hire new staff as required Train new hires regarding company policy and procedures Promote safe, clean working conditions Promote, develop and act as a liaison with area insurance contacts and other referral points Contact all claims managers and dealer accounts every month Participate in external marketing and team building activities as requested Other duties may be assigned as necessary Skills/Requirements Minimum of five years collision repair / auto body management experience
REQUIRED
Proven leadership and track record of employee development Ability to read and understand financial P&L statements required ICAR Platinum certification preferred Ability to travel up to 25% Must have valid a driver's license and be eligible for insurance coverage Working knowledge of CCC One estimating platform and management system Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT. Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization Note Critical features of this position are described under the heading. They may be subject to change at any time due to reasonable accommodations or managements' rights to reassign duties and responsibilities of this job at any time. Physical Demands & Work Environment Frequently required to stand Frequently required to walk Occasionally required to sit Frequently required to use hands and fingers Frequently required climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually required to lift/push weights up to 50 pounds Behaviors/Competencies Integrity
- Respect, and accountability at every level and in every interaction Customer Service
- Provide the highest level of customer service while building customer satisfaction and retention Innovation
- Develops and displays innovative approaches and ideas to our business Teamwork
- Contributes to building a positive team spirit.
Supports everyone's efforts to succeed Physical / Environmental While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Classic Collision is an Equal Opportunity Employer As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (470)500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.
