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Job Description
GENERAL MANAGER
Merlin Entertainments - 3.5 East Rutherford, NJ Job Details Full-time $85,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Opportunities for advancement Qualifications Revenue growth Succession planning Community engagement Stakeholder engagement Pricing Occupational safety regulation compliance Budget management Strategic management Reputation management Guest relations Operations management Operational risk management Identifying new business opportunities Employee retention Improving operational efficiency Performance management ROI Team development Business development Talent pipeline development Financial operations management Decision making Performance Improvement (PI) Profit & Loss statement Business continuity planning Networking through strategic partnership building Budgeting Employee engagement Senior level Strategic partnerships Full Job Description What you'll bring to the team Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on The General Manager is responsible for leading the overall performance, strategy, and day-to-day operations of a single attraction or multi-site cluster. This role is accountable for delivering sustainable EBITDA growth, driving market share, and ensuring exceptional guest experiences that align with Merlin's global standards. As a visible and influential leader, the General Manager fosters a high-performing, guest-first culture, ensuring teams are engaged, empowered, and consistently delivering memorable, world-class experiences. Qualifications & Experience Key Accountabilities Own full P&L accountability, driving revenue growth, profitability, and long-term financial performance Develop and execute commercial strategies to increase visitation, market share, and yield across all channels Optimize pricing, promotions, and trading performance to maximize revenue per capita (RPC) Identify and activate new revenue opportunities and growth levers Lead day-to-day operations to ensure efficiency, productivity, and delivery of best-in-class standards Ensure optimal staffing models and operational readiness across all functions Deliver capital projects on time, on budget, and aligned to ROI expectations Drive continuous improvement and operational innovation Champion a guest-first culture, ensuring every visitor has a memorable experience Act as a brand ambassador, protecting and enhancing Merlin's reputation Utilize guest insights and data to improve satisfaction and overall experience Build, develop, and inspire high-performing, customer-centric teams Drive employee engagement, retention, and succession planning Lead all talent processes, including performance management, DEI&A, and wellbeing initiatives Embed Merlin values into daily behaviors and decision-making Develop strong partnerships with local communities, businesses, and stakeholders Collaborate across a global, matrixed organization to deliver strategic objectives Support and implement Merlin-wide initiatives and best practices Lead a culture of safety excellence, ensuring full compliance with all health, safety, and security standards Maintain robust risk management, business continuity, and crisis response plans Experience & Skills Proven leadership experience managing a complex, high-volume operational business Strong commercial acumen with a track record of delivering EBITDA and revenue growth Experience in P&L ownership, pricing strategy, and performance optimization Ability to leverage data and customer insights to drive decision-making Skilled in leading cross-functional teams and influencing stakeholders Experience in developing talent pipelines and high-performance cultures Leadership Profile Commercially driven with strong financial and strategic mindset People-focused leader who inspires, coaches, and develops teams Guest-centric with a passion for delivering exceptional experiences Agile and resilient in a fast-paced, dynamic environment Collaborative with the ability to influence across multiple stakeholders Working Environment Requires flexibility to work weekends, holidays, and varying hours Operates in a fast-paced, guest-facing environment May require occasional domestic or international travel Benefits At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!
Excellent Health Care Options:
Comprehensive medical, dental, and vision coverage. Paid Time Off (PTO).
Merlin Magic Pass:
Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards. 401(k)
Program:
Save for the future with company matching contributions.
Tuition Reimbursement Programs:
Get support for further education and career growth.
Numerous Learning and Advancement Opportunities:
Grow your skills and advance your career with us! Pay Range USD $85,000.00/Yr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
