General Manager

General Manager at BCS Supply Chain Search General Manager at BCS Supply Chain Search in Flushing, New York Posted in 2 days ago.

Type:

full-time

Job Description:

Own and lead full branch performance for a high-volume NVOCC and freight forwarding operation near JFK, with responsibility for P&L, operations, client growth, and strategic direction. This role will drive revenue expansion, operational efficiency, and service excellence across air and ocean import activities, while building and scaling a high-performing team. This is a key leadership position with high visibility, offering the opportunity to take ownership of a critical gateway location and play a central role in the company's U.S. growth strategy. Responsibilities Own full P&L performance for the branch, driving revenue growth, margin improvement, and cost optimization Lead, develop, and scale a cross-functional team across import operations, customs brokerage, and customer service Drive business growth, partnering with commercial teams to expand key accounts, increase shipment volume, and identify new revenue opportunities Oversee end-to-end air and ocean import operations, ensuring timely, accurate, and high-quality service delivery Act as senior escalation point for key clients, strengthening relationships and ensuring long-term retention and satisfaction Establish and enforce KPIs, creating accountability around service levels, productivity, and financial performance Identify and implement process improvements to increase efficiency, reduce costs, and enhance customer experience Oversee NVOCC operations including consolidations, routing strategy, and carrier relationships to optimize cost and service levels Leverage operational and financial data to drive decision-making, forecasting, and continuous improvement initiatives Ensure full compliance with U.S. Customs and Border Protection regulations and international trade requirements, maintaining audit readiness and operational integrity Maintain a strong culture of safety, compliance, and continuous improvement aligned with OSHA and regulatory standards Qualifications Bachelor's degree in Supply Chain, Logistics, Transportation, Business, or related field 8-12+ years of experience in freight forwarding, NVOCC operations, or customs brokerage Demonstrated success owning or influencing P&L performance, including revenue growth and cost management Strong knowledge of U.S. import regulations, HTS classification, and international trade compliance Experience managing NVOCC operations, including consolidations, routing, and carrier relationships Licensed Customs Broker (preferred) or Certified Customs Specialist (CCS) Experience with logistics platforms such as CargoWise or similar systems Proven ability to build client relationships, resolve complex issues, and drive customer retention and growth Strong leadership, communication, and decision-making skills with a hands-on, results-oriented approach