Head of OPS NAM - Chief of Staff

Why This Role Matters As Chief of Staff, North America Operations, you will serve as a trusted strategic partner to the Head of Operations and act as a force multiplier across our manufacturing footprint. This high-impact leadership role is designed for a hands-on, execution-oriented professional who thrives at the intersection of strategy, operations, data, and people. You will help translate vision into execution, elevate operational performance, and build consistency across plants—while reinforcing a culture of safety, accountability, and continuous improvement. Your Impact Act as second-in-command to the Head of Operations and backfill Plant Managers as needed
Drive financial and operational KPIs across North America
Leverage AI, analytics, dashboards, and visual tools to enable insight-driven decisions
Lead Operational Excellence initiatives using Lean, Engineering, and Project Management methodologies
Translate ambiguous challenges into actionable solutions
Support budgeting, monthly performance reviews, and variance mitigation
Coordinate strategic initiatives including mergers and acquisitions
Influence cross-functional teams to share best practices and drive sustainable improvements
Champion change management and culture-building aligned to a 100% Safe Everywhere mindset
Represent RHI Magnesita North America at internal and external forums What You Bring University degree in Engineering, Operations Management, or related field
3+ years of experience in a manufacturing or industrial environment
Strong analytical, systems-thinking, and problem-solving skills
Demonstrated ability to influence leaders and teams without direct authority
Solid financial acumen, including budgets, capex, and operational cost drivers About RHI Magnesita RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. RHI Magnesita's team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region. Come get fired up with our North American team!