Assistant General Manager

Assistant General Manager Location:

Wildwood & Pomfret Manor Cemeteries Position Type:

Full-Time, Salaried Reports To:

General Manager Position Summary The Assistant General Manager supports the daily operations of Wildwood and Pomfret Manor Cemeteries and their associated crematory services. This role combines operational oversight, administrative support, customer service, and coordination with staff to ensure respectful, efficient, and compliant cemetery and crematory operations. Key Responsibilities Crematory Operations Learn and maintain proficiency in crematory equipment and procedures Schedule and prioritize cremation workload Ensure proper handling, identification, and storage of decedents with the highest level of dignity and respect Maintain accurate and compliant documentation in accordance with all applicable laws and regulations Keep crematory facilities clean, organized, and presentable Monitor and track cremation-related metrics (e.g., fuel usage) Cemetery Operations Maintain knowledge of cemetery layout, including graves, lots, and sections Coordinate burial scheduling and verify documentation (e.g., rights of burial) Mark grave and foundation locations for the grounds team Assist with funeral preparations and on-site services Coordinate with the Grounds Foreman regarding upcoming work orders Administrative & Office Support Assist with daily office operations, including: Answering phones and assisting customers Processing burial and cremation orders Selling burial properties and related products Maintain and update cemetery database (lot ownership, burials, cremations) Ensure timely and accurate filing of legal documents with appropriate authorities Maintain organized physical and digital records Financial & Bookkeeping Support Assist with accounts receivable and payable entries Follow proper cash and credit handling procedures Support payroll familiarity, tax reporting, and documentation processes Assist in annual budget preparation with the General Manager and Bookkeeper Customer & Community Engagement Assist families with inquiries, including genealogical research and locating gravesites Serve as a professional and compassionate point of contact for customers Represent the organization in the community as needed, including presentations or educational programs Marketing & Communications Assist in implementing marketing and advertising initiatives Contribute to social media (e.g., Facebook posts) Assist with website updates and maintenance Additional Duties Support engraving and fulfillment of cemetery products Perform general administrative tasks such as mailing forms and maintaining records Other duties as assigned to support operations

Qualifications Required:

High school diploma or GED Valid Pennsylvania driver's license Ability to lift up to 50 lbs

Preferred:

Experience in funeral services, cemetery operations, or management Post-secondary education or certification Skills & Competencies Strong organizational and multitasking skills High level of professionalism, discretion, and compassion Attention to detail and accuracy in recordkeeping Basic proficiency in Microsoft Office (Excel, Word) Familiarity with accounting software (e.g., SAGE) is a plus Comfort with social media and basic website updates Ability to work collaboratively with staff and independently when needed

Schedule Monday-Friday:

7:30 AM•4:00

PM Occasional Saturdays:

7:30 AM•12:00 PM Additional hours as needed based on services and operations Note This position may evolve as operational needs change. Responsibilities may be adjusted accordingly.

Pay:

$47,000.00•$52,000.00 per year

Benefits:

401(k) Health insurance Paid time off Paid training

Work Location:

In person