Assistant Manager

Assistant Manager Brook Park, OH Job Details Full-time From $18 an hour 1 day ago Benefits Health insurance Paid time off Life insurance Retirement plan Qualifications Retail sales transactions Employee onboarding Google Workspace Google Sheets Google Docs Google Drive Maintaining an organized workspace Outdoor work Customer service Merchandising Slack Fire codes and regulations Mid-level Communication platforms Team development Cash register Store opening/closing procedures Merchandising display arrangement Clean workspace maintenance Onboarding process management POS systems Delegation Team motivation (leadership skill) Communication skills Overseeing training Time management Staff development Full Job Description If you're a customer service rockstar who thrives on teamwork, building culture, and driving results, we want to meet you. Part-time and full-time work available. Position Summary The Assistant Manager is a key member of the store leadership team, responsible for supporting staff, training, merchandising and production while delivering exceptional customer service. This role requires a strong understanding of the missions of Common Threads and Building Hope in the City and plays a critical part in driving store success by fostering a positive team environment and leading by example. General Responsibilities Accomplish management objectives through collaborative teamwork Responsible for accomplishing the opening or closing checklist, including: Open and close the store reliably and on time Perform Cash open and close procedures accurately Help to ensure cleanliness and organization of sales floor in all areas Follow ADA and Fire Code processes in relation to the sales floor Assist with checkout and proper Point of Sale operations (PoS) Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members Be a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in person Be a part of the onboarding and ongoing training processes for staff, as needed. Verify that store metrics are being met Help cover the responsibilities of other Assistant Managers and Leads when they are away Support the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelines Encourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City Support and enforce company policies and procedures Use approved messaging platforms to communicate to others across the organization in a regular and consistent rhythm Attend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetings Be flexible in the event of call offs, working with available staff to ensure department and store responsibilities are covered Collaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actions Actively work in production and on register alongside other team members Key Skills and Qualifications Passion for excellent internal and external customer service Strong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteers Expert at checkout and POS systems Self-directed and self-motivated; able to work independently Ability to effectively delegate and manage responsibilities Strong communication skills, both written and verbal Self-motivated with good time management skills Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically Slack Physical and Other Requirements Ability to commute to and from store location Flexible availability, including some evenings and weekends Able to stand on feet and work for several hours without sitting Able to walk, twist, push, and lift at least 40 pounds Ability to pass a background check Authorized to work in the U.S. for any employer

NOTE:

Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required. Compensation and Benefits Starting at $18/hr, commensurate with experience Retirement plan with employer match up to 3% PTO accrual begins on start date Employer-sponsored health benefits after 30 days (30+ hours/wk) and voluntary supplemental life benefits (20+hrs/wk) Bonus compensation plans Professional development opportunities