Job Description
Job Description Summary:
The Vice President of Venue Solutions is a high-impact executive leader responsible for deploying, optimizing, and supporting the end-to-end technology ecosystem across our entire portfolio of entertainment and hospitality venues. This role bridges the gap between technical strategy and venue operations, ensuring a seamless, high-performance environment for both our guests and team members. You will own the technology lifecycle for new venue openings (NVOs), structural expansions, and venue modernizations, while ensuring 24/7/365 operational excellence across all current operational locations around the world. Work location:
This role requires in-office presence 5 days a week at our Dallas Venue support center, supporting our venues during standard business hours. What You'll Be Doing:
Collaborate with operational leaders to ensure scalability, security, and continuous optimization of our enterprise Point of Sale (POS) environments, digital ordering architecture, and kitchen display networks (KDS). Champion the impact and integration of workforce management, labor scheduling, and inventory tracking systems. to leverage automation and real-time system feedback to optimize waste, manage labor spend, and elevate throughput. Drive world class technical support mechanisms across US, international, and franchise venues establishing stringent SLAs for venue critical incident response. Collaborate with product teams to oversee structured root-cause analysis (RCA) processes to eliminate recurring technical issues. Partner with Construction, Real Estate, and Project Management teams to ensure technology infrastructure (cabling, server rooms, hardware) is delivered on time, under budget, and within compliance parameters. Direct the technical design, staging, scheduling, and deployment frameworks for all new venue construction, structural additions, and lifecycle retrofits. Collaborate with the Platform Engineering and Infrastructure teams to establish and refine standard operating procedures (SOPs) and gold-image blueprints for rapid, repeatable venue deployments. Direct the deployment and lifecycle of complex Audio/Visual networks, centralized IPTV control rooms, digital signage arrays, and high-fidelity venue sound systems. Network Backbone Excellence:
Ensure optimal bandwidth, routing, and stability for guest-facing media displays and high-density, venue-wide public Wi-Fi/cellular integration (DAS, 5G). Manage multi-million-dollar capital (CapEx) and operational (OpEx) technology budgets, collaborating across the organization to justify ROI on hardware lifecycles and modernization projects. Lead vendor selection processes, navigate enterprise contract negotiations, and hold critical service providers accountable through structured performance metrics and SLAs. Building, mentor, and scaling a high-performing, geographically distributed venue technology support organization. What You'll Need:
10+ Years Minimum of 10 years of progressive IT/technology experience, with at least 5-7 years in a dedicated executive leadership role overseeing multi-unit hospitality, sports entertainment, or restaurant tech infrastructure. 2+ Years Demonstrated success managing high-volume tech portfolios (50+ multi-site operations) and delivering complex capital projects under tight production timelines. 10+ Years Deep knowledge of modern restaurant and entertainment ecosystems including POS platforms (e.g., Qu, Toast, Aloha), labor engines, and cloud-based inventory systems. 10+ Years Robust understanding of networking standards (LAN/WAN/SD-WAN), cloud/edge compute models, and physical security/access control frameworks. 5+ Years Exceptional ability to communicate complex technical paradigms transparently to non-technical stakeholders in venues and the Venue Support Center. High level of accountability with a strong bias to action and a desire to empower individuals on the team to perform at their best. Strong understanding of product development methodologies, software engineering practices, and agile frameworks. Excellent leadership skills with the ability to engage in both high-level product strategy discussions and detailed discussions around product development and engineering. Excellent strategic thinking and problem-solving abilities. Strong communication, negotiation, and presentation skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Continuous learning and willingness and ability to discard obsolete methodologies, habits, or legacy frameworks when a more efficient or secure standard emerges. BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more. 🤞 Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT
where you can make new friends ✔ A SAFE PLACE
where you can BE YOUR FULL SELF
every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW
✔ To LISTEN & ACT
when you speak up ✔ We will NEVER STOP IMPROVING
Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. https:
//www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone. Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!
