General Manager

GENERAL MANAGER

Integrity 1st Car Pros Lead the Shop. Build the Team. Drive the Results. At Integrity 1st Car Pros, we don't just fix cars — we build trust, create opportunities, and develop leaders. We're looking for a high-performing General Manager who is ready to take ownership of a fast-paced automotive repair shop and lead a winning team. If you thrive on leadership, performance, customer service, accountability, and growth, this is your opportunity to build a career with a company that values excellence, integrity, and people.

WHY THIS ROLE MATTERS

As the General Manager, you are the leader of the store.

You set the tone for:

Team culture Customer experience Shop performance Sales growth Operational excellence Employee development You'll lead technicians, advisors, and support staff while driving profitability, efficiency, and customer satisfaction. This is not just a management job — it's a leadership opportunity.

WHAT YOU'LL DO LEAD DAILY OPERATIONS

Run a clean, professional, high-performing repair shop Oversee workflow, repair orders, inspections, and vehicle progress Ensure efficient production and strong communication throughout the day Maintain shop organization, inventory, tools, equipment, and facility standards Monitor KPIs, labor performance, payroll, discounts, warranties, and expenses Ensure Tekmetric accuracy and operational consistency

DRIVE SALES & PERFORMANCE

You'll own the numbers and lead the team toward success.

Key Performance Areas:

Sales growth Gross profit Car count Average repair order (ARO) Labor productivity Customer satisfaction Hours sold Maintenance sales Effective labor rate

You'll Also:

Coach advisors on estimate presentation and communication Build customer trust through a strong "Yes Culture" Maintain excellent follow-up and communication Develop local marketing and community partnerships

BUILD & DEVELOP A WINNING TEAM

Great shops are built by great leaders.

You'll:

Coach, mentor, and develop advisors and technicians Conduct daily huddles and one-on-one coaching Celebrate wins, milestones, and team achievements Hold employees accountable with professionalism and respect Foster a positive, high-energy culture focused on growth and teamwork Support hiring, onboarding, and employee development

DELIVER AN ELITE CUSTOMER EXPERIENCE

Every vehicle leaves with your seal of approval. You'll ensure: Thorough inspections Clear communication Quality repairs Professional customer interactions Proper warranty explanations Fast and professional resolution of customer concerns

WHAT WE'RE LOOKING FOR IDEAL QUALITIES

Strong leadership presence Automotive service management experience High accountability and professionalism Excellent communication skills Sales-minded leadership Operational discipline Team-building mentality Problem-solving ability Positive attitude and growth mindset

QUALIFICATIONS

High school diploma 3 years of Automotive repair shop leadership experience preferred Strong understanding of shop operations and workflow Experience managing KPIs and profitability Knowledge of estimates, inspections, labor operations, and customer communication Experience with Tekmetric or similar shop management systems preferred Valid driver's license with acceptable driving record

WHAT SUCCESS LOOKS LIKE

High-performing team culture Increased profitability and productivity Exceptional customer satisfaction Organized workflow and efficient shop operations Reduced comebacks through strong quality control Employee growth and retention Clean, safe, professional facility standards

CAREER GROWTH

This role is designed for leaders who want to grow. Successful General Managers may advance into: Regional Manager roles Multi-store leadership Corporate operations opportunities

COMPENSATION & BENEFITS

Competitive Compensation Package Includes:

Salary + Performance Bonuses Health Insurance Paid Time Off Paid Holidays Uniforms Ongoing Training Employee Discounts Advancement Opportunities

READY TO LEAD?

If you're driven, accountable, team-oriented, and ready to lead a shop at a high level, we want to hear from you. Join Integrity 1st Car Pros and build something bigger than a job — build a career.

Job Type:

Full-time Pay:

$75,000.00 - $80,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Shift:

Day shift No nights

Work Days:

Monday to Friday People with a criminal record are encouraged to apply

Experience:

Automotive Store Management:

3 years (Required)

License/Certification:

Driver License (Required)

Work Location:

In person