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Job Description
Hidden Gems Manager Hidden Gems - 4.7 Cedar Rapids, IA Job Details Full-time $20 an hour 1 hour ago Benefits Paid time off On-the-job training Qualifications Customer communication Volunteer management Team leadership Non-profit experience Retail management Delegation Full Job Description Hidden Gems Manager Position Description Full-time, hourly, 40 hrs. a week
Hours:
9:30 am-5:30 pm Monday-Friday with one Saturday per month 9:30-2:30 Background check before hire
Probationary Period:
90 days or less from date of original hire
Reports To:
CareNetworkCR's Executive Director CareNetworkCR and Hidden Gems Overview CareNetworkCR connects those individuals in need to a faith community, providing a way for the Church to make significant long-term and even eternal differences in the lives of people in our community. This is accomplished through our Connection Center where referral calls are verified, and a manageable, unduplicated care plan is created through both community resources and unique church resources. The Hidden Gems Manager will play a vital role in leading the work culture and our team of volunteers at Hidden Gems. Our shop is a crucial point of contact for a variety of demographics including customers, CareNetworkCR supporters, donors, volunteers, and potential callers in need of physical resources. The manager will oversee the daily operations of the store, ensuring that sales, customer and donor service, practices, policies, and procedures are consistent and delivered in a caring manner. Leading the team and systems of the store in a God-honoring, healthy manner is a priority. This position will also recruit, train, and supervise volunteers, and a part-time store assistant. GM will share bi-weekly reports with the Leadership Team. Hidden Gems store hours are T-F, 10-5pm, and Saturday, 10-2pm. Monday hours will be established. Key Responsibilities include relational leadership and revenue growth. Recruit, train, support, and celebrate volunteers and part-time assistant. Cultivate a positive, organized, collaborative work environment, encouraging teamwork and growth. Schedule and assign tasks to volunteers, ensuring adequate coverage and productivity. Sales; drive sales performance to meet revenue targets and support CareNetworkCR's mission. Ensure exceptional customer service, addressing customer inquiries, and resolving issues promptly. Oversee merchandising, pricing, and display of donated items to attract customers and maximize sales. Operations Management Manage daily store operations, including opening and closing procedures, cash handling, and inventory control. Implement and maintain efficient processes for sorting, pricing, and stocking donated items while ensuring the store is clean, organized, and safe for customers and volunteers. Maintain accurate financial records and reports, ensuring compliance with organizational policies and procedures. Financial Accountability- Prepare and manage the store's budget, including forecasting sales and controlling expenses. Program Support Collaborate with the Pathway Development Program to provide on-the-job training and support for participants. Monitor and report on participants' progress, offering feedback and guidance to enhance their skills and employability. Community Engagement Build and maintain relationships with local businesses, community and church organizations, and donors. Promote the store and its mission through community outreach, events, and marketing initiatives.
Skills/Qualifications Qualifications:
Education and Experience - Bachelor's degree in Business Administration, Retail Management, or a related field preferred: Minimum of 3-5 years of retail management experience, preferably in a resale or non-profit environment. Experience in volunteer management and community outreach is highly desirable. Skills and Competencies - Strong leadership to enable the team to start and finish projects, decision making, and team management skills. Excellent customer service and interpersonal communication skills. Ability to work independently, prioritize tasks, and manage time effectively. Proficiency in Google Workspace, Square and other retail management software. Strong organizational and problem-solving skills. Interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds. Self-motivated, dependable, resourceful and responsible. Ability to multi-task and work with multiple interruptions. Provide sound and timely instruction, training, and communication to the team. Strong commitment to prayer and living a life worthy of your calling. Ability to collaborate with others and work as a team. Strategic thinker, problem solver. Detail oriented, ability to evaluate situations from micro and macro view points. Ability to maintain confidentiality and handle sensitive information with discretion. Understands time management and skilled at prioritizing tasks. Event planning and public presentations, feel comfortable in a crowd. Other Requirements Agree with and be willing to uphold the Statement of Faith and the policies of CareNetworkCR.
