Quality Control Associate

IC/QC Warehouse Associate Location:

Aberdeen, MD |

Department:

IC/QA |

Job Type:

Full-time |

Pay:

$20.50 About the

Role:

Your Impact The IC/QC Warehouse Associate plays a crucial role in ensuring the accuracy and quality of all inventory within our best-in-class logistics network. You are a detail-oriented, analytical self-starter with a passion for protecting the customer experience. You will own the integrity of our inventory by maintaining a comprehensive Cycle Count program and meticulously inspecting products during the inbound process to prevent damage or defects from entering the network. This role involves both physical handling of goods and advanced system work to resolve discrepancies and ensure seamless operations. Why Join Our Team? (Your Perks & Growth)

Competitive Pay:

The listed pay rate/range is just the start with potential for OT, shift differential, and material handler premiums.

Comprehensive Benefits:

Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.

Safety First Culture:

We are relentlessly focused on a safe work environment for all employees.

Growth Opportunities:

We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management. What You'll Do (Core Responsibilities) Your primary duties focus on auditing, inspection, and issue resolution:

Inventory Control:

Responsible for the integrity and accuracy of all inventories by performing daily audits and maintaining a comprehensive Cycle Count program. Conduct regular cycle counts of all warehouse storage locations, both physically and systematically, completing quarterly full counts. Investigate and reconcile inventory discrepancies (e.g., invalid barcodes, missing items, mis-ships) using various warehouse management systems and tools. Own the entire life cycle of damaged, misplaced, or missing products from detection to resolution, including collecting bad status items and releasing them back into inventory once resolved.

Quality Control & Repair:

Unpack and inspect inbound product to identify damage or defects to prevent them from entering the network. Document inspection results and collect evidence of failures by capturing key attributes and images via a system or form. Perform necessary repairs on boxes, such as taping, reboxing, repalletizing, and using banding material to strap boxes to pallets. Perform putaway audits and ensure all inspected items are accurately relocated to designated locations.

System & Reporting:

Troubleshoot exception units and support hub tickets related to inventory control and quality issues. Use Warehouse Management Software and Google/Excel to sort through cycle count data. Track and report daily to upper management building capacity, utilization, inventory accuracy, and cycle count progress.

Equipment & Support:

Operate Order Picker (Cherry Picker), Reach Trucks, and other Material Handling Equipment (MHE) to access and move stock, often at high elevations. Assist the warehouse floor as needed.

What You'll Need Experience:

At least 1 year of experience with cycle counts or experience in inventory control, quality assurance, or warehouse operations. At least 6 months cherry picker and reach forklift experience is required/preferred.

Certifications:

PIV Certification (Cherry Picker, Reach Truck, Electric Pallet Jack) required or willingness to be trained.

Technical Skills:

Proficient in using WMS systems and RF scanners . Basic to intermediate computer skills, including Outlook, Excel, and Word. Comfortable using hardware technology (RF Guns, Android devices, etc.).

Physical Capability:

Must be able to work on the warehouse floor 8 hours a day or more . Must be comfortable repeatedly lifting up to 75 lbs. unassisted and moving product 150+ lbs. unassisted or via team lift.

Soft Skills:

Strong attention to detail and accuracy. Able to solve problems by thinking analytically and creatively. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form. Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here. About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.