Inventory / Depot specialist

PFI Tech currently needs an entry-level Inventory / Depot Specialist to provide support to our client site in Washington, DC.

Role and Responsibilities:

• Delivering and installing Xerox printers
• Be able to drive 16 foot box truck to deliver printers to customer
• Flexible to travel as required
• Flexible to work overtime, nights, and weekends as required
• May be asked to back up or perform duties of other job roles as qualified
• Maintains technical knowledge by completing training and reviewing technical publications
• Manage service tickets.
• Updating and closing IMACD tickets within the allotted timeframe o Filling out all IMACD checklist and attaching them to the ticket
• Maintain part and printer inventory o Check out parts needed for tickets o Check in unused and new parts o Ship parts to sites. o Escalating any consumable outage to inventory manager o Preform quarterly part audits o Update printer inventory sheet in real-time o Sanitize, configure and test printers o Prepare printers to be shipped o Preform printer and badge reader audit weekly
• Customer service o Responsible for maintaining good customer communications o Meet all customers' needs and requests, reporting any problems to manager o Maintaining professional communications and appearance

Requirements:

• High School Diploma minimum, technical associates degree preferred
• 1-3 experience in a customer service environment
• Xerox / Lexmark printer consumable experience
• Xerox / Lexmark printer Break / Fix experience is desirable but not mandatory
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision
• Ability to lift 15 to 20 lbs.
• Must be able to pass color test
• Must have reliable personal transportation and valid driver license Must be able to pass background check and drug screen

Job Types:

Full-time, Contract Pay:

$18.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required)

Work Location:

In person